Busam Nissan

clifford m 

on BBB

4 months ago

Poor service an respect for customer I've been without my car for a month after they told me 2 day they messed up my credit an over charge me for a used car till this day I haven't gotten my car back or has it been service correctly they even did warranty work an still no car or new car or even a loaner car my family has suffered an I lost jobs due to not having a car 

Daniel G 

on BBB

a year ago

They are a joke. I wouldn't recommend Busam Nissan to anyone. 1st off, we provided a $1200 down payment and we got approved for a 2021 **** escape at 399 a month. After finalizing the deal and driving off happy, days later we were blindsided with a hike in the payments (it was $21 more- no problem). Make 2 weeks later, it was another spike in the payments, from $420 to $639. Obviously this was out of our budget so we decided to return the car. With many calls on our behalf about returning our down payment, and even promised ... read more

Upset C 

on BBB

a year ago

If I could give NO STARS I would but I unfortunately I cant give a review without it. There was all kinds of red flags looking at this dealership and now Im in a ****show. Im gonna stick to the main reason of this review because of the length this post would be after I told everything would be 500 page book, maybe even a series on everything done wrong at a dealership. This man told me to sign this paper 3x to approve running my credit and I declined because I wasnt ready for it. I wanted to make sure I liked the car before ... read more

Tiffany R. 

on BBB

a year ago

Bad business all the way around got a 2015 buick *******that had issues from the start when it came down to fixing them everything is on me high car note no help new person running the place and there very unprofessional i would never ger another vehicle from them again i wouldnt advise any one else to either 

Wil B 

on BBB

a year ago

The whole establishment is a joke. They don’t communicate with one another and they don’t help the customers at all. Got a vehicle from them first off paid more then what I was originally quoted, only had the car for a week before the dashboard started lighting up took the car back to them and it was sitting for months before someone actually called to say the car was ready, Get to the establishment and they had no idea why the car was sitting, no one looked at it, no one communicated the issues with the car so the vehicle w... read more

Ashley B 

on BBB

2 years ago

The Jamaican car plug is finessing people out their money, he’s janky just like the rest of the employees up there. He’s selling cars to people who does not have license to drive off the lot where to the point when your temporary tags are expired you can not get hard plates for the car. He rude and doesn’t communicate properly just like the rest of his bogus team. We got approve for an car loan through a bank called ******** ********services, did the Welcome Call & Employee verification just to find out the bank revised and ... read more

Bill S. 

on BBB

2 years ago

I visited this location early February and was told I was approved to finance a new car and purchased it and drove it to where I am living in a shelter. One week later, I found out through the finance company they said they financed me through I was not approved because of a screw up by them processing my application. I returned the car after having it a week long. Other challenging news, is that they had already sold my trade in car. So, no car and living in a shelter, how do I buy food and search for a job. They are the wo... read more

Don J 

on BBB

2 years ago

Buyer beware! Do not visit Busam Nissan unless you're open to being led on with a good price, and then having the quoted price, in writing, changed right before closing. I had planned to buy a 2021 Rogue Platinum from Busam Nissan, and even put down the $500 deposit, however, was convinced by them to wait for the 2022 model, with assurances of a similar price, only to have that raised by $6,000 at the last minute. They promised me the lower price and actually persuaded me not to purchase the from other dealerships, based on ... read more

Mustafaa Y 

on BBB

3 years ago

I have a 2018 Nissan Murano that has been serviced at B**** Nissan, since my ownership, at **** * ****** ** ******Cincinnati, OH *****. My Murano currently has 45,945 miles. The vehicle is still under the original Power Train Warranty in which this circumstance applies. On 5/20/2021, I took my vehicle to B**** because it was leaking transmission fluid profusely, transmission was slipping, and making a strange noise from the engine. The first diagnosis was that there was a bad cooler assembly. It was replaced. This diagnosis ... read more