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Burnworth-Zollars Chrysler Dodge Jeep RAM

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4.3
178 reviews
|Car Dealers|Nappanee, IN 46550

2450 N Main St, Nappanee, IN 46550

(574) 406-2087

http://www.burnworthzollarschryslerdodgejeepram.com/

Open now:8:30 am - 6:00 pm

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About

Welcome to the ALL NEW Burnworth-Zollars Chrysler Dodge Jeep RAM! Burnworth-Zollars looks at the entire customer journey; from sales, to service, to body shop. Our customers deserve a big-city selection while receiving the small-town friendliness and quality service they have come to expect. We have established a culture that supports our team members, so they can provide exceptional service to our customers. We are committed to serving our employees, our customers, and our community.

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DodgeOwner review for Burnworth-Zollars Chrysler Dodge Jeep RAM
DodgeOwner on BirdEye

3 days ago

05/24/2022, 01:31 AM
We have been here a few times. The first time was a nightmare, left car for repairs overnight, only to have the vehicle die on us, shortly after leaving. They worked on again, more and more problems after that. . . Ended up doing repairs myself it was so bad, didn't know who else to trust! Second time it was a simple programming of two key fobs. Originally we had gone to another dealership to have this done, but it was 30 minutes before closing, they said it would have to be sometime next week and they'd do it. We decided to give Downie another chance on something not involving a vehicle repair, so we could have them done this week. We then set up, scheduled the appointment, was told the price of $40 for each key. My wife drove the 30 minutes to Downie Chrysler Jeep Dodge in Nappanee, only to be turned away saying they don't do this. . . Don't know that I've ever had a worse experience at a dealership. Almost as if bothered, upset that you inconvenience them with your issue. My wife, who is very easy going, patient, and understanding has even had enough of this dealerships incompetence, indifference, and inability to provide adequate customer satisfaction. (Notice I didn't even say good, or great, customer satisfaction.) Our review would have to be "Awful on Two Counts"
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