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Burns Ford of York
- Car Dealers
- York, SC
About this business
Burns Ford of York is your local Ford dealer in York, SC. We specialize in new Ford, Certified Used vehicles, Ford vehicle service, and financing options for everyone.\\n\\nBurns Ford of York is part of the family-owned Burns Automotive family and has been serving the upstate of South Carolina and North Carolina since 1923.\\n\\nBurns Ford of York. Your Right Choice.
Location details
1667 Old York Rd, York, SC, 29745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I pay on time every payday because I set up auto pay and because they updated their billing system and not my information they are charging me a late fee and I have refused to pay it and asked for it to be removed and this fee continues to increase I have not received a call back to discuss removal of the fee from a manager because I was told they are the only ones that can remove it. No calls yet except to say that this fee has increased. I just want to know if I can *** them for not servicing my needs as an o time paying c... read more
Business response:
****************, We did have a new payment portal setup problem and now that we know of your concern we have waived the late fees that have accumulated until 8//20/24. We apologize for any inconvenience or stress this may have caused you. Please be aware we do have a "contact us" form on our website that is reviewed by management daily. Please feel free to use that if you have any concerns in the future. ***** our Department Manger will be reaching out as well.Thank you for your payment timeliness and your business!****** B... read more
Our vehicle was in the service department at Burns for 6 weeks. We got a transmission, brakes, and a drive shaft. Cost us $8,300. Would not give us a loaner, and did not keep us updated on our vehicle. It was our first, and last time, with Burns.
Business response:
<p>******************, we are genuinely disappointed in your experience with us. in the past, we have had loaners available. However, the past few years most dealerships have not had the inventory available for loaners. These same supply chain issues caused the parts necessary for *********** to be on backorder. However, there is never and excuse for lack of communications. Please accept my apologies and I would respectfully ask you to give us another chance to please you in the future. Hopefully, by year's end inventory and... read more
Burns ************ quoted 3.2 hours labor for window motor replacement. I dropped car off and stayed the entire duration of repair which was only 1 hr 45 min (**** hrs). The repair charges were still 3.2 hrs labor and $432.00 even when it was only half of that. I complained but the shop manager would not do anything to make it right. **** is inflating their labor hours for service quotes.
I was in a MVA, sorry the other drivers fault. His insurance ** tasted Burns for the 12 day pay off on my car. They issued a check and Burns still took my payment from my account AFTER the car was paid off. When I contacted the office, I was advised they would not issue me a refund of $229.02. I am now having to go through my bank to dispute the payment as the car has been paid off for over a week. They gave me a ton of excuses but not my money back. So they get to keep the payoff and take additional funds not owed on the ve... read more
Poor service department. It took 2 weeks to run a diagnostic test after I was promised it would be done in 2 days. Now it will take 4 weeks to repair the transmission. When I told Burns Ford York I intend to tow it to another local repair shop that will replace the transmission in 10 days for $1500 less, I was at that time informed that my diagnostic test would cost $135.00 - never was informed prior to this that the testing would also cost.
Burns has been nothing BUT a headache. We have purchased two vehicles from them and been having issues ever since, it’s been less than a year.. it has been so aggravating dealing with the sales team and the body shop. We’ve been told several different things about the car and the issues from both sides. One car as a leaky roof.... the sealant was old and falling apart. Never told about this, I never even thought to look. They refuse to fix it. One of their guaranteed vehicles. The other has a god awful squeaking noise that w... read more
We had so much fun today at the dog park. I think we like to go there just like our dogs. We live close to the lake and sometimes we take them down there. They enjoy walking and getting in the water. I was thinking about getting another car. I can't afford a new one and have to get a used one. Along the way to the used car lot we saw a lot of people looking up in the sky. When we stopped at the car lot, we got out of the car and looked up to see what everyone was looking at. ... Continue Reading
RecommendedHuge and I mean HUGE thank you 🙏 for saving my daughter and her three babies while she was stranded on the side of US 20 outside of Burns last night ♥️😰😭 The gripping fear of knowing she was alone, scared and I am a thousand miles away from her was something that I never ever want to experience again. She called for help and they never called back. She was stranded for three hours and then...you guys came and saved her 😭😭🙏🙏🙏🙏🙏♥️♥️♥️ there are no words in the English language that I can find to express of incredibly... read more
Ben and I came to Burns to look at a car we found online. Jeff met us at the door, showed us the car, and has helped us every step of the way. We love our Explorer. Everyone has been most helpful. Thank you! Kay
Frequently asked questions about Burns Ford of York
How is Burns Ford of York rated?
Burns Ford of York has a 4.6 star rating with 826 reviews.
When is Burns Ford of York open?
Burns Ford of York is open now. It will close at 6:00 p.m.
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