Burlington Ford and Lincoln

Master Bates 

on Google

a week ago

I called and left messages for the service center to get my broken truck worked on. Never got a reply. Either too incompetent to answer a phone or they don’t care about their customers 

L 

on Google

3 weeks ago

We travel for my husbands work, so I've been to numerous Ford Dealerships around the country for Works Package Oil Changes. When I called this location the lady on the other end was rude. I called to inquire about pricing for The Works Package Oil Change. She told me it depended on if she "needed" to sell me filters. I stated that an Oil filter was part of the package, so there was is no other charge. She said, well if we "need" to sell you an air filter, that price will change. I stated that anything added on, was an add on... read more

Connie M 

on Google

2 months ago

My car was having trouble right before I got on the freeway and I took it Burlington ford. They ordered the part and it was fixed the next day. Still going strong. Thank you. 

Drew 

on Google

4 months ago

Waited 6 weeks for a call back on a recall. Still no call back. Tried to order parts for a different Ford vehicle. No help from the parts/service department. Makes me want to get rid of the fords and go to Vince's. At least they are reliable. 

Sydney Rosler 

on Google

11 months ago

If I’m being 100 percent honest they do not deserve any stars. Worst experience of my life! Very hard to contact there service department. They do not give you the time of day to tell them your concerns. My car was there for nearly 5 months and I immediately had problems with it after I picked it up. The mechanic knew about the problems and told me he did not know what to do. I have tried to handle the issue civilly but got no where with the service department or the General manager of the dealership.