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Burgess Heating and Air
- Heating & Air Conditioning/HVAC
- Safety Harbor, FL
About this business
Specialties: Call today to learn more about the Trane heating, air conditioning and air filtration products provided by this independent Trane Comfort Specialist™ dealer Established in 1989. Well known as the leader in the area for quality workmanship, honesty and customer satisfaction. Burgess Heating and Air is a Trane Comfort Specialist. A brand given to only the top 1% performers in the nation. We are BBB A+ rated and have won Angie's List Super Service Award for three years in a row! A distinction that less than 1... read more
Location details
976 DR Martin Luther King JR Street North, Safety Harbor, FL, 34695, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I know this company and Steve, the installation manager, is a real con man and con man. Steve buys Trane air conditioning systems for $3,000-5,000 and sells them to customers for $8,000-18,000 at exorbitant prices. He encourages his staff to sell unnecessary parts, even when they are not defective, promising high commissions to generate more money for the company. His poor management and inflated prices are bringing huge profits to the company. For example, a capacitor that costs $8-13 on the market is sold by this company f... read more
I cannot say enough good on this Tech *****. He was knowledgeable, professional, polite, explained what he was doing( I have an auto mechanics background ground so I understood 96% of his description).He is a credit to his company that other techs should emulate. I will brag to my neighbors and highly recommend this young man to anyone asking about the services provided in my trailerhood.Thank You Burgess for having high ethics on your hiring standards and I will call you the next time I need services rendered. 5 stars is no... read more
Everything was very professional.**** did an excellent job. I will use again.
Business response:
Thank you for the 5 star review! We appreciated the confidence you have in our work.
I get a letter in the mail saying I'm due for my annual 18 point percision tune up. It's the first time in 4 years since I have heard from this company!!! I worked in AC business. This isn't how you run a business. 4 years to contact someone one, is unacceptable
Business response:
Wow. After reviewing this non-customers history. We have not been there since 2002!! Letters (not a god given right) were sent in 2006, 2007, 2008, 2009 (twice), 2010, 2011 (twice), 2012, 2014 (twice), 2017, 2020 and 2022. This is a highly illegitimate comment/complaint that should be viewed as such.
WHAT HAS HAPPENED TO ETHICS AND INTEGRITY? ******* sold and installed a new Trane AC unit 2 years and 1 week ago and justI paid $100 for a maintenance call on 5/27/22. The unit stopped cooling over July 4th weekend. The Occupant of the home is elderly with mobility issues. I called ******* and talked to answering service and requested emergency service. Never heard a word back... Occupant's grandson vacuumed out the drain line and it seemed to be working, thankfully. I called again for service after the holiday to make sure ... read more
Business response:
Unfortunately we were not able to take care of this customer in a timely and accurate manner. It is a rare occasion where we do not live up to our customers expectations. Our goal is to never leave a customer down, and do what it takes to do so. We did speak to her and apologized for the mishap.
Burgess Heating and Air was responsive, accommodating and delivered on the expectations. There was a slight communication gap on a part that was needed, but they quickly corrected the issue and got the job done for us. Akil was very professional and informative. He made sure to explain the repair, and made suggestions on maintaining the unit. His attention to detail was awesome. I don't know how he kept the constant smile on his face with the humidity that made it feel close to 100 degrees.
Akil at Burgess heating and Air did a fantastic replacing our AC micro pure bulb.
Business response:
Thank you! We appreciate your business.
Burgess is top notch. Service is the best. All the technicians are knowledgeable and customer driven. I've been with Burgess almost 15 years and never been disappointed.
Business response:
Thank you!!! Top level service is what we are here for.
terrible experience, bought a house where previous owner had purchased a new unit from burgess within last 2 years. had them initially come upon and do a service, nice tech very good service, approx 6 months later ac quits, first i think thermostat and then i go and check and pan under unit is full of water, i check drain line it appears clear, not an ac guy so have no idea. i call burgess, the only people who installed and serviced this unit, woman on phone very nice schedules someone same day, they would diagnosis for 99 d... read more
Business response:
In response to customer complaint. Our first service with Mr. ***** was on 6/30/2020. This was for a maintenance and filter change. Second visit was on 2/11/2011 which was for customer complaint of a blank thermostat. Our technician cleaned out the drain line and auxiliary pan. Charges where $99 for the diagnostic and $255 for drain line and auxiliary pan cleaning totaling $354. Third visit was on 3/3/21 customer complaint was system froze up the night before. The technician did find a hairline crack in the drain pan, there ... read more
Frequently asked questions about Burgess Heating and Air
How is Burgess Heating and Air rated?
Burgess Heating and Air has a 4.8 star rating with 1,407 reviews.
When is Burgess Heating and Air open?
Burgess Heating and Air is open now. It will close at 7:00 p.m.
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