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Bullfrog Spas Factory Store
- Home Services
- Vernon Hills, IL
About this business
Location details
700 N Milwaukee Ave Ste 111, Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I requested service for my hot tub, a minor problem (I thought) having to do with the waterfall. A service person, Dave, was at my house by the end of the week, diagnosed the problem and quickly replaced the leaking waterfall with a new one. The whole process was timely, seamless and Dave was fantastic at explaining the workings of the tub and what needed to be done. He is the type of person I would want representing my company on a service call. I have been very happy with my whole Bullfrog Spa experience from the people at... read more
Initially loved the spa but no more. Now just over a year installed, it has been constant issues. I bought the A7L last fall. In the six months since my initial review, I've had a pump stop working, runaway heating, and more broken LEDs. I've had to call warranty repair out five or six times in the first year. Was just about to go out tonight and saw the tub has once again run away on heating and is 115 degrees. Not sure if I got a lemon, if Bullfrog just doesn't make good spas anymore, or if my warranty service has been poo... read more
*Update* Unfortunately, our tub developed a leak. Getting a hold of Bullfrog is VERY difficult to schedule service and the first technician they sent (twice) was completely clueless and unable to address the issue or answer any questions about the tub. But once Ashley was able to come out, he took care of everything. This ownership experience would be miserable without Ashley's know-how. I had to remove 1 star since Bullfrog corporate clearly does not have the correct infrastructure or personnel to support customer service n... read more
*latest* Unfortunately, we have to strongly recommend against bullfrog. We’ve been dealing with a leak for ~ 5 weeks now on 4 month old spa and they are unable to make it right so far. We just had one of the strangest interactions with a service provider from the company. Bullfrog sent out a rep (after a 2 week wait). We show him where the leak is. His response after taking a phone call to seek guidance was to “monitor the leak and call back again in the future to schedule another appointment”. We questioned what that meant…... read more
*Update 4 months in* - the spa unfortunately has developed a recurring leak. Getting a hold of Bullfrog Support has proven difficult and scheduling for a service visit is always ~2 weeks out. We haven't been able to use the hot tub in ~1 month as a result. We're hopeful that they will be able to finally make things right....but in the meantime it's been very frustrating and it's difficult to recommend Bullfrog at this time. Just got our spa from the bullfrog factory store and we have nothing but positive things to say. Bill ... read more
Frequently asked questions about Bullfrog Spas Factory Store
How is Bullfrog Spas Factory Store rated?
Bullfrog Spas Factory Store has a 4.3 star rating with 28 reviews.
When is Bullfrog Spas Factory Store open?
Bullfrog Spas Factory Store is closed now. It will open at 10:00 a.m.
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