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Builder/Buyer Services Group
- Home Inspectors
- Kansas City, MO
About this business
Location details
4812 NW Coves Dr, Kansas City, MO, 64151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very unhappy with BBSG and how they operate. They don't really do anything, it's the responsibility for the buyers have to do all of the work if they want to attempt to get there issue resolved. Lombardo should stop using them because they make them look bad. BBSG looks for any reason not to cover an issue and tells you to contact your builder to see if they will do the repairs. Wouldn't recommend using this company at all. Not a good first time build experience for us and this new home limited warranty is a joke. If there w... read more
ZERO STARS. Extremely unresponsive. BBSG is unprofessional and never attends to critical issues. Bought a brand new home from Lombardo in Columbia, MO. The front door does NOT open -- installed improperly. The builder referred us to BBSG (which is a total scam) and a mom and pop operation. I complained to Lombardo HQ and no one had the decency to respond. Don't buy from Lombardo. BBSG puts the onus on the homeowner to call the subcontractors and good luck getting in touch with the subcontractors. SCAM all through. Not being ... read more
BBSG is basically worthless. We logged 4 different tickets pertaining to water problems with our new home and not one time were they helpful in rectifying the problem. I can't even say they do the bare minimum. Lombardo should stop using this company all together as they are a black eye for any home builder.
This company will not return calls and will not follow up once they give you instructions on who to call to get issues fixed. When those companies wont call you back, good luck even getting a call back from BBSG. Left several messages and nothing. Keep getting emails that my service request will automatically close after 30 days, which is great since nothing has been done! Wish our builder had a different company for warranty.
Closed on a home last week. Went to the basement last night and noticed the basement drain was backing up. Followed the instructions per the warranty company to submit a claim last night at 10pm. By 8am this morning they had sent me who I should contact to schedule a appointment that worked for my schedule. The subcontractor was professional and scenario was resolved by noon. Was skeptical after reading reviews regarding the company and being frustrated with the drain last night, but the whole scenario was handled profession... read more
Frequently asked questions about Builder/Buyer Services Group
How is Builder/Buyer Services Group rated?
Builder/Buyer Services Group has a 1.2 star rating with 33 reviews.
When is Builder/Buyer Services Group open?
Builder/Buyer Services Group is closed now. It will open at 9:00 a.m.
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