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18601 Airport Way Ste 73, Santa Ana, CA, 92707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 11:00 p.m. | |
| Tue | 6:00 a.m. to 11:00 p.m. | |
| Wed | 6:00 a.m. to 11:00 p.m. | |
| Thu | 6:00 a.m. to 11:00 p.m. | |
| Fri | 6:00 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 11:00 p.m. | |
| Sun | 6:00 a.m. to 11:00 p.m. |
I reserved and paid for my rental 3 months in advance of my vacation. When we got to the desk, we were told there were no vehicles and it would be 15 minutes, they’re just waiting on one to be cleaned. Fine. Next customer walks up and suddenly the wait time is an hour. The line got so long full of families with small kids, just like me. No cars available is what they kept saying. They couldn’t cancel our reservations or refund us. They couldn’t remedy it in any way. When a car finally showed up for me (45 minutes later) I lu... read more
I wish I could give 0 stars, but unfortunately that’s not possible. I clearly said I did NOT need any extra insurance because I already had coverage, yet Budget still charged me for it. This feels like a scam. Be very careful with anything they ask you to sign. They may add charges you never agreed to and make you sign for them without properly explaining it.
Do not prepay!! They will not refund the difference if your final receipt is less..
**Deceptive Pricing and Hidden Fees: A $450 Verbal Quote Turned Into a $1,453.75 Nightmare** I am writing this to warn future customers about the incredibly deceptive pricing practices at this location. I did everything right, asked the right questions, and remained polite when they failed to provide the vehicle I reserved, only to be hit with over $1,000 in unauthorized and hidden fees disguised as a "deposit." I originally booked a Chevrolet Suburban (Premium SUV). Upon arrival on May 15, the clerk informed me they did not... read more
Terrible service, very long wait time. Not enough space outside and they don’t let you inside unless being helped. Would not recommend or use ever again.
Budget Car Rental has a 1.4 star rating with 7 reviews.
Budget Car Rental is open now. It will close at 11:00 p.m.
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