Budget Car Rental

George U. 

on Google

5 months ago

What a terrific experience at the Budget Rent A Car location in Thousand Oaks. I reserved a car with the insurance and prepaid online. When I arrived I was greeted by Dorela who was so professional, kind and efficient. My rental was for 1pm so Dorela said I could pick up the car at 12:40 which was perfect as I ran and did a few errands and came back right on time. Dorela gave me a choice of small SUVs and I went with the Mazda CX50 which was perfect in size and comfort. Dorela made the check out process quite easy and was a ... read more

J Kor 

on Google

7 months ago

I often rent with Budget, but first time at this location. I usually don’t write reviews but this experience has been so bad that a review is warranted. About 40 minutes before pickup of a confirmed and prepaid reservation they called to say they don’t have cars available for the pickup time and don’t know when something would be available. When asked how this is possible and that this is creating real travel issues, they said they could not do anything about it. They did not offer alternatives, options or advice. When I ask... read more

Michael Zamora 

on Google

9 months ago

Very rude representative, did not want to help in any way. Stay away from this location. I should have checked the reviews prior. Looks like it wasn’t just a bad day but a total lack of management. 

Harrison Han 

on Google

10 months ago

Surprise… no car available. Said they tried calling but clearly not much of an effort was made. An email would have worked too. You get what you pay for.