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389 E Thousand Oaks Blvd Unit 3, Unit 3, Thousand Oaks, CA, 91360, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | 9:00 a.m. to 1:00 p.m. | |
Sun | 9:00 a.m. to 1:00 p.m. |
I often rent with Budget, but first time at this location. I usually don’t write reviews but this experience has been so bad that a review is warranted. About 40 minutes before pickup of a confirmed and prepaid reservation they called to say they don’t have cars available for the pickup time and don’t know when something would be available. When asked how this is possible and that this is creating real travel issues, they said they could not do anything about it. They did not offer alternatives, options or advice. When I ask... read more
Very rude representative, did not want to help in any way. Stay away from this location. I should have checked the reviews prior. Looks like it wasn’t just a bad day but a total lack of management.
Surprise… no car available. Said they tried calling but clearly not much of an effort was made. An email would have worked too. You get what you pay for.
Last visit was terrible. I booked online for a full tank rental and when I arrived my vehicle was only half full. Spoke to Rey and Johnathan and they weren’t interested in giving me the vehicle I pre-ordered with full tank of fuel. My options were to take the half-empty tank, go somewhere else or take dirty damaged vehicle. I was running late so I took the damage vehicle (proper notation added to contract) when I returned it I received an email from Budget to pay for repairs. Called Rey and was basically told there’s nothing... read more
Budget Car Rental has a 2.6 star rating with 68 reviews.
Budget Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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