Budget Car Rental

Rachael Callaway 

on Google

2 weeks ago

First off every single person that works the counter there should not be allowed to work customer service jobs. They're ALL incredibly rude. They treat customers like they could care less whether Budget stays in business or not. The 1st time I went I ended up leaving w/o renting partly b/c i wasn't informed you could only rent w/ a credit card even though I made the reservation w/ a debit card & partly b/c of how rude the lady was at the counter. The 2nd time I was in a hurry due to a funeral back in STL & couldn't just go s... read more

Kevin Bamford 

on Google

a month ago

This is my last rental with Budget- this location is horrible and they are renting unsafe cars. My reservation was for a Tesla- they had one available. It had scapes up and down both sides, severe tire/ rim curb rash and when I went to get in the car, the pillar trim between the front and back was hanging from the seatbelt exposing the airbag system and mechanical wires. I went back in to let them know I wouldn’t be taking this car and I wanted another one, they said that’s the only one. I asked for something comparable and ... read more

liam woodward 

on Google

a month ago

Scammers!!!! Don't go to them at all!!! STAY AWAY!!! I prepaid for a car, and when I showed up at the desk, they said they didn't have my car! They said tough luck, and I could check in a few hours later to see if they had a car. The woman told me that pre pay at budget does this all the time. They promise it's cheaper and more convenient, but then they just rent out the car you pre ordered. I called their services, and they said I could pick it up at a location 9 miles away. Problem is I don't have a car!!! I ran 6 miles he... read more

Fawn Eckert 

on Google

2 months ago

I reserved an SUV online, and provided all of my payment and identifying information to pick up the vehicle for a family trip the next morning. When I arrived, I was told that because I was paying with a DEBIT CARD they would not allow me to have the SUV, only a minivan. Since the fam was packed and ready I said ok, I’ll take the van. Then, without my knowledge and again because of my PAYMENT METHOD.. I was informed that a credit check had been performed and that they would not be able to let me have the minivan, either. Not... read more

T J 

on Google

3 months ago

Had issue with car. Took it back no problem. Damicia who helped me was awesome, very polite, and a credit to the company. She deserves recognition.