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Brookdale Henderson
- Assisted Living Facilities
- Henderson, TX
About this business
Location details
1000 Richardson Dr, Suite 200, Henderson, TX, 75654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Brookdale in Lake Charles is a disgrace. They did not give my mother her medicine for 2 days and she's a diabetic. They haven't had a director for 7 months. The one that handles the billing is rude and can't do her job. I had to call or email to remind to send the bill to insurance. She has spoken to me rudely more than once. Department of Health and Hospitals investigated and found them in violation.
Business response:
We are aware our district manager has previously contacted you regarding your concerns, and we will share this additional feedback with our management team.
I am writing about Brookdale in Coeur d' Alene Id. They should be investigated . They promised housekeeping, three meals ,activities,Wi fi, maintenance ,repairs and have not met any. I have been paying for all the above to be included in my rent Food at times is unfit to eat Corporation does nothing to resolve these issues, Short on staff and staff leaving . Place is run like a concentration camp. Please don't put anyone you love in this place. .
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
I am the friend, and since her horrible experience at La Rosa, now the POA for someone who was admitted to Brookdale Santa Catalina La Rosa Nursing Facility in Tucson, Arizona, in February 2022. What started as the need for rehab after a fall followed by surgery turned in to a progressing and untreated medical condition while my friend was at La Rosa. Her condition was assessed to be behavioral in nature when she was actually experiencing seriously low sodium levels. Her mentation continued to decline, she became aphasic and... read more
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. Our Healthcare Administrator spoke with the resident's power of attorney at the time, and we have shared your additional concerns with our management team.
I am the friend, and since her horrible experience at La Rosa, now the POA for someone who was admitted to Brookdale Santa Catalina La Rosa Nursing Facility in Tucson, Arizona, in February 2022. What started as the need for rehab after a fall followed by surgery turned in to a progressing and untreated medical condition while my friend was at La Rosa. Her condition was assessed to be behavioral in nature when she was actually experiencing seriously low sodium levels. Her mentation continued to decline, she became aphasic and... read more
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. Our Healthcare Administrator spoke with the resident's power of attorney at the time, and we have shared your additional concerns with our management team.
I am the friend, and since her horrible experience at La Rosa, now the POA for someone who was admitted to Brookdale Santa Catalina La Rosa Nursing Facility in Tucson, Arizona, in February 2022. What started as the need for rehab after a fall followed by surgery turned in to a progressing and untreated medical condition while my friend was at La Rosa. Her condition was assessed to be behavioral in nature when she was actually experiencing seriously low sodium levels. Her mentation continued to decline, she became aphasic and... read more
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. Our Healthcare Administrator spoke with the resident's power of attorney at the time, and we have shared your additional concerns with our management team.
I am the friend, and since her horrible experience at La Rosa, now the POA for someone who was admitted to Brookdale Santa Catalina La Rosa Nursing Facility in Tucson, Arizona, in February 2022. What started as the need for rehab after a fall followed by surgery turned in to a progressing and untreated medical condition while my friend was at La Rosa. Her condition was assessed to be behavioral in nature when she was actually experiencing seriously low sodium levels. Her mentation continued to decline, she became aphasic and... read more
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. Our Healthcare Administrator spoke with the resident's power of attorney at the time, and we have shared your additional concerns with our management team.
I am the friend, and since her horrible experience at La Rosa, now the POA for someone who was admitted to Brookdale Santa Catalina La Rosa Nursing Facility in Tucson, Arizona, in February 2022. What started as the need for rehab after a fall followed by surgery turned in to a progressing and untreated medical condition while my friend was at La Rosa. Her condition was assessed to be behavioral in nature when she was actually experiencing seriously low sodium levels. Her mentation continued to decline, she became aphasic and... read more
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. Our Healthcare Administrator spoke with the resident's power of attorney at the time, and we have shared your additional concerns with our management team.
I am the friend, and since her horrible experience at La Rosa, now the POA for someone who was admitted to Brookdale Santa Catalina La Rosa Nursing Facility in Tucson, Arizona, in February 2022. What started as the need for rehab after a fall followed by surgery turned in to a progressing and untreated medical condition while my friend was at La Rosa. Her condition was assessed to be behavioral in nature when she was actually experiencing seriously low sodium levels. Her mentation continued to decline, she became aphasic and... read more
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. Our Healthcare Administrator spoke with the resident's power of attorney at the time, and we have shared your additional concerns with our management team.
I am the friend, and since her horrible experience at La Rosa, now the POA for someone who was admitted to Brookdale Santa Catalina La Rosa Nursing Facility in Tucson, Arizona, in February 2022. What started as the need for rehab after a fall followed by surgery turned in to a progressing and untreated medical condition while my friend was at La Rosa. Her condition was assessed to be behavioral in nature when she was actually experiencing seriously low sodium levels. Her mentation continued to decline, she became aphasic and... read more
Business response:
We take your comments seriously and are committed to providing quality care and services to our residents. Our Healthcare Administrator spoke with the resident's power of attorney at the time, and we have shared your additional concerns with our management team.
Frequently asked questions about Brookdale Henderson
How is Brookdale Henderson rated?
Brookdale Henderson has a 3.7 star rating with 95 reviews.
When is Brookdale Henderson open?
Brookdale Henderson is open now. It will close tomorrow at 12:00 a.m.
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