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Brook Run Vision Center
- Laser Eye Surgery/Lasik
- Richmond, VA
About this business
Specialties Brook Run Vision Center is a full service eye and vision care provider, accepting both eye emergencies as well as scheduled appointments. Patients throughout the Richmond area come to Brook Run Vision Center because they know they will receive the personal attention and professional care that is our foundation. Dr. Gray and our team are dedicated to keeping our patients comfortable and well-informed at all times. At Brook Run Vision Center, we will explain every exam and procedure and answer all of our patients' ... read more
Location details
5644 Brook Rd, Richmond, VA, 23227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Optometrist is fine, except he said something about getting me with the optician at least 5 times. The optician never smiled, didn’t tell me her name. All frames are under lock and key and she grudgingly open two cabinets- one at a time. This is the first time I’ve encountered that treatment. My eyes were dilated so I couldn’t see. Big problem: they require patients to wear face masks, won’t let anyone come in with you to help pick out frames- this is an expensive investment for a person to do without help. BUT, two desk wor... read more
Ten minute wait to schedule met with a combative person asking if I want to self pay or use insurance? I hv a 20 yr history, got a call to come in and like last year the front desk stands in the way of the money. my mom and daughter also come here but we may change that. The persons name begins with a c or k. Courtney maybe. Just rude. Last year this happened. I was told after a 30-40 minute wait didn't hv coverage before a senior staff member came out apologize d because she found it. I hv the same policy.
Service is very slow. You can’t browse and try on glasses because they are all locked.
Recommendedthe admins are down to earth, professional and funny ..dr gray is very folksy and connects well with his patients. the office feels like a place you can hang out and have fun...
💯Awesome staff very polite professional! I would call it state of the art vision center! Very positive atmosphere!
very friendly and helpful
Terrible. Waited weeks for a 2PM 3/14/2019 appointment. Got there 40 mins early just in case I had to fill out paperwork and to be punctual. I then waited until 2:20, after they saw two people that came in 30 min after I did. I ran out of time and left because the exam will take over an hour which would have made me late for work. They do not respect your time. I got a refund and walked out. They also will try to con you into an $29 extra exam that you don't need of you are there to get an exam anyway. If you have plenty of ... read more
I booked an appointment with them over a month before seeing them and when I got there they said that I don’t have an appointment. The lady at the front desk said that she could see me in the system but did not see an appointment. It’s obvious that I called them and set up an appointment because I’m showing up in the system and I had never been there before. I’m a college student with a busy schedule and I don’t have a car. I wasted $20 on Lyft just to get there and back and they couldn’t fit me in for a visit that would hav... read more
Frequently asked questions about Brook Run Vision Center
How is Brook Run Vision Center rated?
Brook Run Vision Center has a 4.3 star rating with 229 reviews.
When is Brook Run Vision Center open?
Brook Run Vision Center is closed now. It will open tomorrow at 9:00 a.m.
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