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Brilliant Earth
- Consumer Goods
- Chicago, IL
About this business
Location details
1024 W Randolph St, Chicago, IL, 60607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
DO NOT BUY A WARRANTY FROM BRILLIANT EARTH. DO NOT SEND YOUR RINGS IN FOR REPAIRS. They won't honor the warranty, they won't adequately repair them. They'll wait for months to actually respond. They won't call, they won't email. They'll tell you call Extend (their warranty company) and Extend will tell you to call Brilliant Earth. No ownership for poor craftsmanship, just a whole bunch of running customers around hoping you'll give up.
Had a great experience today with Isaiah for my engagement ring consult! He was so kind, helpful, and knowledgeable about gemstones and settings. Highly recommend!
Brilliant earth made it so easy for me to find the perfect ring. Liam, the jewelry consultant I worked with here, was very friendly, helpful, and communicated with us in a timely manner! Great experience overall!
I had such a wonderful experience working with Gavin at Brilliant Earth! He was incredibly knowledgeable, patient, and made the entire process so easy and enjoyable. He took the time to answer all of my questions and helped me find the perfect piece without any pressure. You can tell he truly cares about his customers and wants them to leave happy. Highly recommend asking for Gavin if you’re visiting Brilliant Earth — he’s amazing!
Trinity at the front desk was excellent, kind, understanding, knowledgeable, fast, and easy to deal with. Highly recommend seeing her if possible
Frequently asked questions about Brilliant Earth
How is Brilliant Earth rated?
Brilliant Earth has a 3.8 star rating with 59 reviews.
When is Brilliant Earth open?
Brilliant Earth is open now. It will close at 8:00 p.m.
Need help? Contact us.
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