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Bright Health
- Insurance
- Minneapolis, MN
About this business
Location details
8000 Norman Center Dr Suite 1200, Minneapolis, MN, 55437, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bright health has the worst customer service I have ever dealt with. I have been getting the run around for a refund for a payment that this company took from me about a year and a half ago. Now the customer service phone only takes voice messages that they never return.
$0 mental health plan because there are 0 in-network therapists and 0 ways to find therapy on your website. Calling for help? NOPE there are 0 representatives to take your call! I’m so tired of trash customer services from insurance companies. I pay thousands of dollars to bright health for health insurance I rarely use and getting ahold of a human being and getting a problem solved is literally impossible. There’s no excuse for that kind of disrespectful behavior. There shouldn’t be a 30 minute wait time to talk to a person... read more
Bright Health does several things well. 1) You can get support on the phone within a reasonable time and actually SPEAK to customer service. 2) If you are having an issue with a provider overcharging after a claim has been denied Bright Health customer support will stay on the line with you and contact the provider billing directly so everyone can talk on the same call so there is no back and forth regarding the status of the claim. I really appreciate this level of support. 3) They truly audit claims and actively look for o... read more
WARNING WARNING: This is the absolute WORST most unethical skanky "insurance" company. They refuse to pay ANY percentage on most medical procedures, playing games instead with discounts they force on doctors. My doctor said they don't pay the bills they do cover. AWFUL.
Even though Bright Heath Care offers decent insurance, their CUSTOMER SERVICE IS THE WORST! I have been questioning a charge on my account since August 2022 and still no updates as of Feb 2023. When calling the customer service number, I am told over and over that my call will be escalated and sent to the appropriate department and that I will receive a call back within 24 to 48 hours. I have never received a return call from them. The charge has now been sent to collections. No answers from Bright Health Care regarding this... read more
Frequently asked questions about Bright Health
How is Bright Health rated?
Bright Health has a 2.5 star rating with 57 reviews.
When is Bright Health open?
Bright Health is closed now. It will open tomorrow at 8:00 a.m.
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