Bridgeland Auto Brokers

Marvin Z 

on BBB

9 months ago

Around 9/30/2023, I had purchased a 2015 **** ******** from this business. There had been a number of issues with the purchase of the vehicle, after I had signed the paperwork the car was not in good order, (I was told that they don't service their vehicles until they are sold), they were not intending to fix the vehicle for a month or more, the title paperwork was misfiled twice, and I initially agreed to a 8.59% interest rate, and then 1-2 months later, suddenly "my bank hadn't responded to the auto loan", and my options w... read more

Ed F 

on BBB

a year ago

I was considering the purchase of a 2017 Dodge ***. I would be trading a OLD truck that had brand new Goodyear Wranglers. I was told the OLD truck would go to scrap for Cars for Kids. We agreed that I would get the Goodyear tires from the OLD truck on my new truck and the tires already on that truck would be in the back of the truck so I could put them in my shed until summer. I was assured they had an old set of tires they would put on the OLD truck before it was taken to Cars for Kids. I picked up the truck but the origina... read more

Michael S. 

on Birdeye

a year ago

I wanted express my feelings about my car buying experience. An , Matt and Andy were amazing from the moment I called on the phone , the sale from start to finish was the most pleasant car buying experience ever. Thank you to everyone who put this deal together. Michael sorrendino 

Laurie H 

on BBB

2 years ago

Bought a car in Oct 2022. Had multiple issues and spent a month in and out of shop. Still having issues and one of the things they stated they fixed is now recurring and they want to charge me over 100 just to look at it... the issue they did not fix correctly the first time. The engine sounds horrible. I was sold a 5k car for 23k. Because I work from home I don't drive it that much so took too long for the other issues to come to light to go for a lemon. Single mother taken advantage of and sold junk that I'm now in debt fo... read more

Julianne M 

on BBB

2 years ago

Absolutely taken aback by how I was treated by salesman Tom B***. I was searching around the area for a new car for my family and I. I ended up getting a better deal for my trade in and a better price elsewhere. As a COURTESY I let him know I appreciated his help, but I found something else. Instead of saying “thank you for considering our dealership, congrats” like every other place I went to but didn’t purchase from, he started guilting and scolding me for not choosing them as if I was a child. Posted screenshots on facebo... read more

Morgan B 

on BBB

3 years ago

They were truly amazing there! Everyone was so friendly and happy! They went out of their way to help me with all my questions and concerns! Everything has been great so far :) 

Johnathan W. 

on BBB

3 years ago

Scheduled a appointment 3 weeks in advance. When I brought my 2017 van in that I purchased from gem I was told I didn’t have an appointment scheduled so I showed them my confirmation email which was very unprofessional. They had it 2 days for front brakes and an oil change. I got it back on day 3 only oil change done. Remind you I bought a $2,500 warranty from them which is a rip off. Do not let Tony screw you and with the service department a joke it was a terrible experience for myself bieng an army vet. No organization 

Jon B 

on BBB

3 years ago

Matt S was strait forward and got me the best deal possible and even got me a better vehicle then the one I asked for couldn’t have been happier 

Boz D 

on BBB

3 years ago

Scott W was our dealer and from the very start of our interaction he made myself and my wife feel like close friends. He tended to our every need and even when we were unsure he reassured us that we were important and in good hands and never made us feel any different, even right up to when we drove off with our used but new to us **** **. I would most definitely come back and encourage anybody we know to make Bridgeland Auto their one and only stop.