Bray & Scarff - Arlington, VA

Lori T. 

on Birdeye

2 years ago

Horrific experience as first time customer of Bray and Scarff.   All online with Merelen 2-1-22 and she seemed more desperate to make a sale than help a new customer.  She failed to send out a professional to measure the space and I replied to all her requests for measurements as best that I could. Washer/Dryer unit delivered 2-14-22 was huge and could not fit in the space without destroying the cabinet above.  Delivery staff damaged the folding door to the pantry and scrapped a newly painted wall.  This monstrosity of an a... read more

Mickey B. 

on Birdeye

3 years ago

We have remodeled 4 kitchens over the 20 years we have lived in the DMV and the 3 previous remodels we had used Bray & Scarff/Bethesda(B&S) to purchase our appliances. This last set of appliances(Arlington location) has been nothing less than a nightmare!! On 7/19/20 we purchased a new KitchenAid fridge & dishwasher(first steps in the remodel). The appliances were delivered on 8/11/20 where the installer said he could not install the dishwasher because the opening in the cabinet was not big enough. He was able to remove the ... read more

M S. 

on Birdeye

3 years ago

I purchased a wall oven at Bray&Scarf in Bethesda. In the nine months since it was installed it has broken down three times, not functioing for four out of the nine months. Bray&Scarf does nothing to repari or replace the unit. They send me of to deal with GE Customer service (none existant). There is absolutely no reason to buy anthing from Bray&Scarf as there is zero after sales service or help when the appliacne breaks. Aftre the most recent break down three weeks ago it is unclear when, if ever it will be repaired. And B... read more

Al S. 

on Birdeye

4 years ago

We purchased a new refrigerator with the assistance from Dylan and completed the purchase process with Luis. We are really happy with the professional, expertise, and courteous service received. Regarding the delivery, the service was performed efficiently by polite people. We had a slight issue with the ice maker hookup which Dylan resolved after we contacted him. We intend to contact Bray & Scarff with our next purchase.  

MaryAnn M K. 

on Birdeye

6 years ago

Overall rating is #1 for the store and service at Bray and Scarff in Arlington. I have purchased two sets of kitchen appliances plus two washer/dryer sets over a period of 20 years. I have never been totally satisfied with their service, however, since it takes a week to get someone out here, a week or more to order and receive parts, and a week or more to schedule another service call. But today, Aug. 16, was the last straw. I called to get a repair for my dryer, and was told it would be a $120 charge JUST to come out... read more

Heather 

on Birdeye

7 years ago

We bought our second refrigerator from Bray and Scarff in Arlington earlier this year. The last one was a a GE profile and the worst fridge ever. We had so many issues that we finally replaced it. This time we bought a Whirlpool. Even though we could get a better deal from Best Buy and faster delivery, we believe in buying locally so we did. And the sales experience was a good one. We bought the B&S warranty on this one since the last fridge was such a bad experience. Fast forward 8 months and now THIS fridge is havin... read more

Debra M. 

on Birdeye

8 years ago

They have a good selection of appliances with well know brand names. That said DO NOT buy you appliances from them because there appliance repair service is ABSOLUTELY the WORST! They are not customer focused and they are extremely efficient. I called on December 11 to have my oven looked at. Repair man came on December 17th. Bray and Scarf call because they need to come back out for a second look on December 30th. Only to find out that they sent two repair man to out because the quantity for the part was not indicate... read more

Ruby A. 

on Birdeye

8 years ago

This review is for Terry at the Bowie Town Center store. Terry was very helpful and professional. He showed me the type of stove I was seeking and I signed the contract for a stove and overhead microwave. I can't wait to have it delivered so that I can have a decent stove to use when I prepare for my annual after Christmas get together. Ruby Alexander 

Ruby A. 

on Birdeye

8 years ago

This review is for Terry at the Bowie Town Center store. Terry was very helpful and professional. He showed me the type of stove I was seeking and I signed the contract for a stove and overhead microwave. I can't wait to have it delivered so that I can have a decent stove to use when I prepare for my annual after Christmas get together. Ruby Alexander