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Brattle Square by Market Square Optical
- Healthcare
- Cambridge, MA
About this business
Location details
1077 Massachusetts Ave, Cambridge, MA, 02138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 10:30 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
My son purchased a pair of glasses on January 15th for $500.00 he was told they would be ready in 10 days. He has made multiple phone calls to the company and still 21 days later no return call, no explanation. If we had received a call telling us there was a delay or giving some sort of explanation we would completely understand However, that is not the case, no response, no explanation. Buyer beware.
Probably the best eye exam I have ever had. I felt listened to, understood, and truly treated. The staff were super friendly and respectful of my wants and needs.
I have been disappointed by the service here. While in person is great, they are impossible to reach over the phone. I ordered glasses 5 weeks ago, and I was told it would take a week to have them ready. Despite repeatedly calling for updates, it always goes to voicemail. And when I do get someone finally, they say they will follow up later that day, but don’t! I am at my wits end, and am disappointed it has to come to leaving a negative review to hopefully get some sort of response.
Frequently asked questions about Brattle Square by Market Square Optical
How is Brattle Square by Market Square Optical rated?
Brattle Square by Market Square Optical has a 4.7 star rating with 202 reviews.
When is Brattle Square by Market Square Optical open?
Brattle Square by Market Square Optical is closed now. It will open on Wednesday at 10:30 a.m.
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