Brassell Eye Care

Natalie G. 

on Citysearch

12 years ago

Don't go here! I went in for an eye exam in June and ended up paying $230 for a cheap pair of glasses. They ripped me off. Then when my glasses didn't fit I went in four times for adjustments. I called twice to speak to the doctor and left messages. Every time Angela, the office manager, would call back. I told them I wasn't happy and that I can't wear my glasses. She proceeded to tell me it was my fault for not understanding my insurance and their warranty. I am now fighting with my insurance because I can't get new frames ... read more

ZacsDaddy 

on Citysearch

14 years ago

Top of the Line Office – Dr. Brassell is very sharp and her staff is also helpful. The frames are stylish and I am very happy with my new glasses and contacts. She honors VSP and I saved $$$ by having that plan. The office is very nice but keep in mind, this is not a "Doc-in-a-Box" superstore but a real eye doctor that owns their own practice. If you want shortcuts, this may not be the place for you. My wife and I are happy and have recommended friends as well. 

WealthierthanU 

on Citysearch

15 years ago

The finer things with a smile. – Brassell Eye Care isn't a load of poppycock, they have taken care of my family year after year and I wouldn't trust them to any other. When you first walk through the door, you are surrounded by a warm scent of short bread cookies and a lovely environment that comforts the visit. The docor and staff never seem to be without smiles, and I have yet to be rushed though the process. Their equipment is state of the art and very pleasant to use. Yes, they do specialize in designer merchandise, but ... read more

Inverter2 

on Citysearch

15 years ago

Disappointed – The office is new, clean and stylish but I found the service and knowledge lacking. The receptionist was rarely at the phone, couldn't understand how to input my insurance card information from Cigna and lost my kept asking private medical questions so everyone could hear. I found Brassell to be cheerful but condescending. When I asked how many tests I would need before merely updating my Rx she sighed and walked out of the room leaving me to do nothing. She was already 30 minutes behind in appointments even t... read more

TisSarah 

on Citysearch

15 years ago

I wanted to like this place – I really wanted to like Brassell eye care, the doctor is fun, enthusiastic, and nice. She seemed to very much know what she was doing, and had great hours (early some days, late others). The office was clean and bright. Then when I started having problems with my eyes, I started having problems with Brassell. She doesn't always schedule appointments during her posted hours. Her receptionist seemed annoyed that I was having a serious problem with my eyes, and was very very annoyed when I asked qu... read more