Brandfon Hyundai

Wayne M. 

on Birdeye

22 hours ago

Take a look at this photo of the scare tactic used. Analyze this picture and notice the actual radiator is almost perfect with a drop of coolant. Look at the close-up picture of the coolant overflow bottle the bottle is plastic and has ridges if you look close you even see on the bottle that there is a L/F level indicator. This cracked up distorted picture of the coolant bottle was used to make a really bad service scam recommendation. This overflow bottle makes it look drastic. This is the picture they used to make a fool b... read more

Wayne M. 

on Birdeye

22 hours ago

Take a look at this photo of the scare tactic used. Analyze this picture and notice the actual radiator is almost perfect with a drop of coolant. Look at the close-up picture of the coolant overflow bottle the bottle is plastic and has ridges if you look close you even see on the bottle that there is a L/F level indicator. This cracked up distorted picture of the coolant bottle was used to make a really bad service scam recommendation. This overflow bottle makes it look drastic. This is the picture they used to make a fool b... read more

Valencia W. 

on Birdeye

3 days ago

We had an extremely frustrating experience with Modern Hyundai of Concord, from service to sales. My daughter (a college student) had her 2017 Hyundai Sonata towed in right before Christmas. Her Sonata is one of the vehicles affected by Hyundai’s engine/paint issues, and we were trying to find out if the engine problem would be covered under the extended warranty. From the start, communication was terrible—especially from Darrien, the service advisor assigned to the vehicle. I called multiple times and Darrien never returne... read more

Deb S. 

on Birdeye

a week ago

Brought my 85 year old mom's car for an oil change. Took over 2 hours wanted to do extra services for almost 2 thousand dollars went we declined they called my mom to talk her into spending her money. When she said yes we over rode her decision 

Jay C. 

on Birdeye

a week ago

I would not consider purchasing a vehicle from this dealership again. I purchased a vehicle in mid-November through my credit union's Autoland service. At the time of purchase, the front windshield was cracked, and I was assured that this issue would be documented on the due bill and resolved without concern. Over the following weeks, I made multiple attempts--at least six--to schedule the windshield repair. I communicated directly with Larry, whom I understood to be a manager. On several occasions, I was told that the servi... read more

Karl B. 

on Birdeye

a week ago

I have to say that I had a great overall experience buying a car from Eckert Hyundai. I am from the Houston area and spotted a car they had available online and I reached out to Tong Hung, the salesman assigned to the vehicle I wanted to purchase. For starters, Tony reached right back out to me and immediately confirmed the SUV was still there and he was able to help answer any of my up-front questions and I ended up going up to Denton to buy the vehicle and the entire process from Tony in sales and then Garrett in Finance... read more

Robert G. 

on Birdeye

a week ago

Great experience in sales and later also in service. However, unfortunately, Caveat Emptor and let the buyer beware when it comes to the finance dept. I am sure everyone has gone through the experience of being completely worn out after days of shopping for the right vehicle, going from dealership to dealership. At So. Charlotte Hyundai, our experience was positive with Reginald in sales. After several hours we were taken for the final step with Finance. Here we were sold a bill of goods that with our Credit Scores, both ove... read more

Connie W. 

on Birdeye

2 weeks ago

18 months after buying a brand new 2024 Tuscan, a glass panel between the windshield and sunroof shattered and splintered or peeled upwards from the sunroof connection.  Couldn’t drive it in the rain so I called the dealership, was sent to voicemail.  No call back.  A couple days later, I made the 50 minute drive to talk to someone in person.  They said they would fix it (at no cost to me) and they put clear tape over the area so I could at least drive it until it was fixed.  Part of the tape blew off a few days later when I... read more

Jon M. 

on Birdeye

2 weeks ago

Dear Bay Ridge Hyundai City Want to personally thank you for the following representees: Miss Taylor Sullivan Internet Contact, very helpful in communicating with me and getting my information and requirements of trade-in value to sale representative Mr. Emre Isik who took your information and made a fair value trade in allowing us to proceed with the sale of the 2026 Hyundai Venu SEL, I hope everyone who deals with you have this same respectful good experience when dealing at your business. Thank you very much, John & L... read more