Bourne's Energy

Greta McEvoy 

on Google

7 months ago

Of course, as is the way it often happens, our furnace started making horrible noises the evening of December 23rd (right before Christmas 🤦‍♀️) I called Bourne (Lyndonville) the morning of the 24th, and spoke to a very nice and helpful woman who scheduled a tech for later that day. He came out and replaced a faulty part, and then it seemed to be running much better. That lasted through Christmas night, and then the horrible noises started again. I called Bourne again the morning of the 26th, (spoke with another really nice... read more

Erin Simpson 

on Google

7 months ago

Save yourself a headache and just go somewhere else. The customer service is TERRIBLE! They’re rude and unwilling to help. We ordered oil and PAID for it on Monday December 9. We were told it would be here on Tuesday 12/17. I got home tonight, and guess what? We’re out of oil and no delivery. My husband called and spoke to CSR who was SO incredibly rude it’s unbelievable. He explained the situation, she was completely UNCARING told him that if we wanted oil tonight; than it was going to be a $395 after hours fee and there du... read more

Corey Raynor 

on Google

a year ago

First, they charge a huge dispatch fee, even for scheduled cleaning appointments- so add on $95 right away to any of their services. Their 'service professionals' will clean and service your furnace THEN test it to see if it will pass inspection. Even though I called about getting an estimate with them for a new one AND they knew the year before when they cleaned it and came for an emergency call, it was nearing the end. You'd think the request for an estimate would be a huge clue even if they had never seen my furnace befor... read more