Boomer Kia

Pete R. 

on Birdeye

9 hours ago

The ultimate "shady used car" experience — but on a brand-new car. As seniors My wife & I have bought many cars, but this was hands-down the most regretful car buying experience of our lives. The deception started immediately, we went in to check out a Kia K5, never got to test drive one. The salesman rather pointed us to K4. He said it had all the options at $10K less than a K5. The salesman also told us we were buying a 2026 Kia K4, but in finance office, it turned out to be a leftover 2025 model. The finance manager, To... read more

Rocky V. 

on Birdeye

2 days ago

The after sales service is nonexistent. The service manager finds an excuse not to cover any issues. Promises callbacks then doesn't. 

william m. 

on Birdeye

4 days ago

I recently wrote a very negitave review for Kia Medford. I would like to take that back as there was a phone problem on my end and they coulod not reach me. All the whiloe I thought they were just not calling me back. Not the case. Brandon the service Manager plus one of the service advisors were trying to call me back multiple multiple times. Finaly we were able to connect and my issues was resolved. I am once again a very happy Kia owner. Please if you see the negitave review, ignore it. I have tried to find it to ... read more

DONNA B. 

on Birdeye

4 days ago

Justin B is a very professional and knowledgeable salesman. He is easy to work with and has a great personality. If you’re looking for a new or used vehicle ask for Justin B you won’t be disappointed. 

Jay O. 

on Birdeye

a week ago

Repeated Service Department Communication Failures Cost Me Time and Income I am extremely disappointed with the repeated lack of communication from the service department. Most recently, I had an 11:00 a.m. appointment and drove from Brentwood to the dealership, only to be informed upon arrival that my vehicle would not be completed until the end of the day and might not be completed at all. I was told I might have to return on another day because different departments were not communicating effectively with each other. H... read more

J U. 

on Birdeye

a week ago

If I could provide a "0" rating, I would do so! Do not go to this service center! They have completely ruined my vehicle from, forgetting to replace the oil cap and leaked ALL of the oil out of my Sorrento, to scratching it, neglecting to replace the engine splash shield and then being completely dismissive about the whole thing! Rude and unprofessional! I am actually filing a lawsuit against them. PLEASE GO SOMEWHERE ELSE IF YOU VALUE YOUR INVESTMENT! 

john v. 

on Birdeye

a week ago

I bought a kia soul last May .Jim Marsh put so far upside down. I can't refinance or trade in my car 😫 for a different car I am stock I got scrowed. 

Floyd B. 

on Birdeye

a week ago

took my 2025 soul there for its first oil change. went to pick it up and was charged for a tire rotation, told them I never authorized that and did not think it was necessary at less than 7000 miles. they said we can take that off and rotate the tires back. I said I do not have that time to wait. they refunded the rotation. went outside and the car was not washed. in the past when my cars had an oi change, the car was washed. the guy said, I didn't know where the wash people were. I looked up and they were washing someone e... read more

Andy W. 

on Birdeye

2 weeks ago

Went in to pick out a car for my daughter. Cleo was personable enough and said we could pick up the car on Monday. He called me and said the car was sold so I asked him for the general manager Steve DiFranco to call me by end of day to see how he can work out another deal but never called me back. This dealership is all talk with no integrity.