Bonneville Hot Springs Resort & Spa

scarff 

on Citysearch

10 years ago

Worst place that I could have sent my daughter for her second night honeymoon. I pre-paid a honeymoon package and a separate spa package -- two separate transactions. I made the appointment, the kids showed up and enjoyed their spa treatment. When it was over, they were told it would be billed to their room. A flurry of phone calls ensued over a couple of weeks, with a promised call from a general manager. Not only did I never get that call, they billed my daughter's card that she used to reserve the ROOM $500. That sent the... read more

greg j. 

on Citysearch

11 years ago

I booked a reservation over the phone three days prior to my stay, unfortunately they have a five day no cancellation policy that I was not aware of, in other words you can't cancel regardless of your situation. I am miserably sick and I called the day before we were to arrive, but they did not bother to tell me about there cancellation policy. I should have read in the fine print. Then the manager calls me four hours before check in to tell me that I am getting charged regardless of the circumstances. It would have been nic... read more

Portland EE 

on Citysearch

14 years ago

Worst Service EVER – My fiance proposed to me and planned a weekend stay at Bonneville as part of the surprise. We made reservations for the restaurant and told them it was in celebration of our engagement. We were seated and there were only two other couples in the entire restaurant. After waiting 30 minutes with no service, not even glasses of water. We stopped the server that had passed us several times and asked if we could at lease open our wine. She said "I'm sorry, your not in my section". Again the restaurant is smal... read more

lina9404 

on Citysearch

14 years ago

HORRIBLE SERVICE – They do not know how to run a business and I would not recommend this place to anyone. I bought a Spa Package which included an 80 minute massage as a gift for my mother for Mother's Day. We drove over an hour to get to this place. When we arrive, we are told we are early and to wait. We wait 5 mins and then a lady comes out and tells me they called me several times to tell me they had to cancel because their Massage Person called in sick. I told her I didn't receive any calls from them. She then proceeded... read more

terik9 

on Citysearch

14 years ago

Cut rate resort with superficial upgrades – First: I have seen better upgrades in the La Quinta by the Portland Airport. Second: sound proofing – it is not underrated, they should have used some when building the resort. We could hear our neighbors every move, as if we were in the same room. Third: after the first night of sleeping on the "luxurious" pillow top (maybe it was 15 years ago) we needed the "hot spring" - read it was more like a hot tub - just to get the soreness out. The front desk was, at best, apathetic. We co... read more

peacechica 

on Citysearch

14 years ago

It's a splurge for sure – This place is expensive, but if you're looking to treat yourself (or someone else) this is the way to go; it will be long remembered. I've read the reviews below about the staff, but I've visited twice and this has never been my experience. I had breakfast at the restaurant on one visit and was delightfully surprised with my meal. They're working hard to provide service and product that is way above average. 

hellogoodbye05 

on Citysearch

14 years ago

Wonderful. – Expensive, but worth the price. I stayed the night here back in May 2010 for my husband birthday. The place is very peaceful, clean, and relaxing. We both LOVE their bath & wrap- only $30 each! what a deal. They also had a young man playing the piano & singing downstairs in the lobby, extremely talented, hopefully he'll be around next time we visit. 

kittywhizz 

on Citysearch

14 years ago

Front desk staff immature – Front desk staff acts as if the customer is in the way. Nice building inside, rooms are large but the staff makes this place a cheezy, 2-bit operation. Way too expensive to be treated like a bother. 

OneWayDriver 

on Citysearch

14 years ago

Save your Money, this place is horrible. – Hands down the worst place we've ever visited. Rude staff, expensive, not impressed for what we paid. The spa and pool area were nice, but the staff and management acted like they were doing us a favor. We didn't even bother to use the spa because we were so underwhelmed by the entire place. The place looked tired, the staff too young to actually have experience in treating customers well. We thought it looked great on the website, what a let down in real person. PASS, go to a local... read more