Bommarito Ford Service

Ron S 

on BBB

a month ago

I went to Bommarito Ford because I'm friends with one of the sales guy. I bought a 2012 **** Flex from them. When I got the car home, the ** quit working. To their credit, they got me in a loaner and fixed the problem at no charge. However, when I took the vehicle through the car wash for the first time, the sunroof leaked in 3 places. When I told my friend, he said he needed to talk to the used car manger about it. After waiting a week because he was on vacation, I got text saying that they would not be fixing it for me. Th... read more

Lakita H 

on BBB

a month ago

Bommarito From doe not stand by their word to fix your car. I have taken my car in 5 time since I bought the car in 2018. The first time I took my car in to them was in 2020 for a check engine light and codes coming up an each time I've taken my car to them it was for the same thing and they just put a band aid on it or a patch job. We'll this last time a took my car in was June the 17th, 2025 and yes it was for the check engine light and the same scores that hade been popping up since the first time. This time the sale advi... read more

twana f 

on BBB

2 months ago

they sold me a lemon. and need to get lawyer i thought they were not going to do it 

SIR?MIC G 

on BBB

a year ago

I am writing to express my concerns regarding the purchase of a 2016 **** Explorer vin number (*****************)that I acquired from Bommarito Ford on March 2 2022, While I was initially thrilled with my purchase, I have recently discovered information from multiple reports that indicate that the odometer had on several occasions been "rolled back" prior to my purchase and that the mileage at time of purchase did not reflect accurately. The roll backs and the inaccuracy of the odometer was not disclosed to me neither at any... read more

Brian D 

on BBB

a year ago

I dont recommend Bommarito Ford in ********* for any service work or for a new vehicle purchase. I purchased a premium maintenance plan at the time I purchased a new F350 thru Bommarito. ******** was not honest about the plan and number of times I could bring the truck in for maintenance with the plan. The service department continually makes mistakes, from wrong engine oil put in engine to technicians flat out not performing the work, but invoice would show the work was completed, not changing oil or rotating tires. Also, d... read more

Tim C 

on BBB

2 years ago

I was shone a picture of a 2020 F250 ford. It looked nice. We I went to look at it they had taken off the cattle guard. when purchasing the vehicle I told them about the cattle guard missing and I was told the they would fix it along with fixing the bottom front shield. They also said they would replace the backup camera. They agreed to replace the tires with new tires. They called and said the tires we're in. When dropping the vehicle off I told them that there was headlights out and the passenger side mirror heat did not w... read more

Rikiyah M 

on BBB

2 years ago

On 9/26/2022, I spoke with ***** and informed him my 2006 **** Explorer XLT was making a loud bus sound when accelerating. I told ************ recently replaced my old fan clutch with a brand new one 2 weeks ago. I paid the $200.00 diagnostic fee. ***** explained to me that I needed a fan clutch wire assembly. He explained that the fan clutch wire assembly is separate from the actual fan clutch. He mentioned fixing the fan clutch wire assembly, the loud noise will be resolved. I approved the repair because according to *****... read more

Vincent W 

on BBB

2 years ago

I dropped my edge this morning (09/17) for maintenance. I intended to do an oil change but the service representative recommended a few items such as transmission oil change etc. He said the total should be around $450 before tax. I said OK. When it was finished, he said the final cost is $640 and I was so shocked. He then went back and did some calculation and it went to $537. I still do not see how $450 plus tax can add up to $537. This $537 is also not the same price on the invoice ($599 on the invoice). So basically thei... read more

TiAnna F 

on BBB

3 years ago

I bought my car 6 weeks ago and have not received my title. I have called and left voicemails. I am having no luck because they have yet to return my phone calls. One of the financial reps said that I would receive my title within a week plus a check for the late fee that has now been added onto the registration fees. I am unable to register my car and get my license plates for my vehicle because I dont have the title. I purchased the vehicle on 12/15/2021.