Bob Utter Ford

james d. 

on Birdeye

2 weeks ago

If you shake hands with any sales people there make sure you count your fingers after. Home of the disappearing down payment. Think Mr. Hanney on the old show Green Acres. https://www.youtube.com/watch?v=I-sT5vHnYNE 

4+ photos

Jan A 

on BBB

9 months ago

My chief complaint today is that when the mechanic at *** Utter service **** changed the valve cover gasket on my car, which costed $196 & he failed to replace the oil that was lost during the process, & if I hadn't checked my oil as soon as I got home, I might have driven the oil out & blown my motor up. It's common sense to know you need to replace the lost oil. I had to put 2 quarts of oil in my car myself. When I called them to let them know the oil was low, they just said the mechanic only did what was on the ticket. Is... read more

Doug M 

on BBB

9 months ago

Contacted ****************** about a car purchased brand new in 2017 with a blown head gasket at 83k miles. **** advised me to take my car to a dealership for diagnosis to determine if they would provide financial assistance with any repairs. I was called a week and a half into them having my car telling me it would be $1100.00 to pull the head I was told in the event **** would provide any assistance this is part of the diagnosis process and **** would cover 60% of the cost if it qualified. A week later Bob Utter Ford calle... read more

Carl F 

on BBB

a year ago

Reached out to the dealership about an escape they had on sale for a great deal and was informed that it was out as a loner and would be returned that day and would be available for me the next day they would get it serviced and have it ready for me, Told them I was available that day but would wait for the next day as they requested and would be there about 1 or 2pm. Receive an email from them stating they sold it after it was serviced. This is the worst customer service as I was ready the day, I inquired about it but was t... read more

cwac 

on Birdeye

2 years ago

If I could give Bob Utter Ford zero or negative stars I would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor Damon (more like Demon) is rude and condescending. He has no honor and doesn’t like to be called out on his lies. He couldn’t lay straight in bed!! He told me that he drove my car for 30 miles (using my gas) and there was no problems… I started my car and it had the check engine light was flashing. They didn’t do anything t... read more

Matt W 

on BBB

2 years ago

Advertising at one price and then changing the price when called. Added $15K to what was advertised on the internet. Even got a note with the window sticker and the price. Watch out!! 

Dustin L 

on BBB

3 years ago

The service department talked to the warranty people and flat out lied to them. Instead of contacting me and asking me what happened with the car they just assumed they knew and told their warranty company what they thought might have happened. In return the warranty company will only cover one part. When I called David and asked what was all wrong with the car, he didn't know cause they haven't taken it apart yet. They can tell the warranty company what's wrong but not me? The worst experience ever.