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Bob King Autohaus Mercedes-Benz
- Car Dealers
- Wilmington, NC
About this business
Mercedes-Benz/Sprinter Certified dealer offering new and certified sales. Also offers service and parts.
Location details
5115 New Centre Dr, Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | Closed | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
If I could leave 0 stars I would! They have treated me horribly and lied to me multiple times when it comes to service on my Denali. I will not ever purchase from them or do any kind of business with this place. They have horrible customer service when you catch them in a lie.
Business response:
We are sorry you feel you were treated horribly. We were upfront about what was needed on the vehicle back in February when you first purchased the vehicle from another dealership. The service advisor explained that because the issue was a pre-existing condition it would not be covered if you purchased an extended warranty. We take customer service very seriously and have for over 49 years. We believe in doing the right thing for the customer and with our vendors, like the extended warranty companies. Again, we are sorry we ... read more
The worst customer service ever. I purchased 2017 chevy Equinox six months ago and it is still under warranty but dealership refuses to fix electrical problem. The vehicle has been broken for three months now. I will have to take legal action to get car fixed.
Business response:
The customer is correct that the vehicle is not fixed yet. We ordered a radio for the vehicle in October. At that time, we were informed that the radio's ETA was January of 2020. We informed the customer of this delay. We have reached out several times to General Motors and our Regional Manager with General Motors, but unfortunately, we have not been able to get the back ordered part any sooner. We have not refused to fix the customer's vehicle. Once we get the part, we will gladly get it installed. We have conveyed this to ... read more
I took my 2011 GMC Terrain in to be diagnosed and fixed. My car was constantly jerking when going from one gear to another. Initially, I made an appointment for the 7th of January 2020. The customer service rep assisted me with getting my car seen earlier, and I truly appreciated the fact that she was helpful. I dropped the car off on a Thursday evening and Friday afternoon I was given a quote based on the technician's diagnostic of about $1500 for transmission mount and a catalytic converter. I approved the charges. I calle... read more
Frequently asked questions about Bob King Autohaus Mercedes-Benz
How is Bob King Autohaus Mercedes-Benz rated?
Bob King Autohaus Mercedes-Benz has a 4.3 star rating with 326 reviews.
When is Bob King Autohaus Mercedes-Benz open?
Bob King Autohaus Mercedes-Benz is closed now. It will open tomorrow at 8:30 a.m.
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