scott s. on BirdEye a year ago
06/07/2021, 14:33 PM
First off, Ive been a pretty regular customer buying oil filters, oil, and other misc parts for the better part of a decade. 11 months ago i went to service department to have my trim unit repaired (07 boat so the Yamaha unit lasted 13 years) The service manager, Steve, (no issue with steve, straight shooter) told me the unit would cost more to repair than a new one. Especially a new aftermarket one by SEI Engineering. 900 bucks later and I was on my way. 11 months later, the new trim unit is leaking oil from the cylinder rods. The unit has 1 year parts warranty. To use the warranty, i have to pay boat house to remove the unit from the boat, box it up, ship it to the manufacturer, pay their labor to repair it, pay return shipping, and then pay the labor to reinstall it. The retail cost of the seals is $40. per side. It takes maybe 12 minutes to replace both sides. My issue is Boathouse pushed a product, a product they wont service, a product they wont stand behind, a product with an effectively useless warranty, and a product that lasted 11 months. Im not unreasonable, I would have been happy with a set of seals as I can do the labor myself (obviously the warranty is useless). My second issue, is boathouse thinks parting with those seals is worth losing me as a customer. What do they cost boat house ? maybe 30 bucks ? Steve's response was what If we have to give everyone a set of seals ? Well steve, maybe you shouldnt push junk and sell it as if it wasnt. If you do, you ought to be somewhat ready to stand behind it. 30 bucks.. You make that off of me on my next oil change.. Or at least you would have.
