This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
BMW Parts Department
- Automotive
- Tacoma, WA
About this business
Location details
4011 20th St E, Tacoma, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
Received a damaged part, submitted a return request same day. After a week had gone by with no response, I started calling them. The first few times I was actually able to get someone on the phone, but it was always “send pics to our email and I’ll talk to my manager”, only to never hear from them again. They eventually stopped answering my calls, didn’t respond to my voicemails, and didnt respond to my emails. After a month of this, I eventually just had to file a dispute through my CC. Still out of pocket almost $200 as of... read more
Going the extra mile to help you get a part quicker that “3-4 weeks away” is not happening here. If your car is on the rack in their service department, the parts department will not give any options to speed up the repair process. Just know that’s what you’ll get
Placed an order and received confirmation that it would be shipped within 24 hours. Later, I got a notification saying the order was ready for local pickup. When I called, they told me they don’t ship batteries — which is understandable. However, I was still charged shipping fees, even though local pickup would have cost less. When I asked for a refund of the shipping fee, the staff had a poor attitude and refused to acknowledge the issue. Now I have to drive an hour to pick it up and still pay for shipping. Very disappointi... read more
Ordered a part beginning of Jan and it was wrong. Called in right away, nobody there. Left a message, no call back. Tried emailing a week later, still nothing. Almost a month and no contact.. pretty darn dissapointed with trying here.. would say stay far away! I would get better service through ebay or amazon let alone a DEALER.
Worst experience ever ! Those guys in parts department they don’t care about anything , They’re not there to do the job. They’re standing there just to collect paycheck. Unbelievable, huge liars. Don’t ever order on their website! You will never see your order! After three weeks waiting I give up dealing with this dealership. Never ever again!
Frequently asked questions about BMW Parts Department
How is BMW Parts Department rated?
BMW Parts Department has a 3.7 star rating with 86 reviews.
When is BMW Parts Department open?
BMW Parts Department is open now. It will close at 5:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com