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BMW of Waterbury

4.7

About this business

Location details

133 Schraffts Dr, Waterbury, CT, 06705, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 7:00 p.m.
Tue8:30 a.m. to 7:00 p.m.
Wed8:30 a.m. to 7:00 p.m.
Thu8:30 a.m. to 7:00 p.m.
Fri8:30 a.m. to 6:00 p.m.
Sat8:30 a.m. to 6:00 p.m.
SunClosed
4.71,515 reviews
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Lu's profile image
Lu 
2 years ago

Most EXPENSIVE service! Don't go there except for scheduled warranty service that you don't have to pay for. I went to Pacific BMW for a scheduled service on a 1-year old BMW and they told me I needed a wheel alignment (they were probably right) - for $330. Since I didn't know I would need that before my service appointment I had no chance to research prices at other places but I did have time while I was waiting for the car to be serviced. I found that their price ($330 for a 4-wheel non-active suspension) was a complete ri... read more

Jennifer's profile image
Jennifer 
2 years ago

Shopping for a BMW I called about a BMW X3 that was listed on their website. I spoke with Zach Higdon at Plaza and was able to get some quick details on the car and informed him that I would be in soon to test drive the car. I was greeted with a warm welcome by Zach and the rest of the staff. The woman at the front desk was very friendly and kept me company while Zach was prepping the car. I wasn't ready to purchase the vehicle that day but I informed Zach if the car didn't sell I would be back in a few days. I came back and... read more

phil's profile image
phil 
2 years ago

Roll Tide Craig was great! I called to get a quote on a part and he decided to dig deeper into the issue. To my surprise, he found a warranty extension on the part and it was replaced and installed for free! Craig even worked with the rental car service to make sure that my rental was also covered. I really appreciate the help and customer service. Roll Tide! 

Patricia's profile image
Patricia 
2 years ago

Mrs. Patricia A Daniel Plaza BMW treated me with professional courtesy, and outstanding service. The salesperson and sales manager, as well as the financial department worked with my husband and I with excellence. They made the experience of leasing a BMW an awesome experience, Because of their courteous service and integrity, I am a returning customer. I am proud to lease a BMW from Plaza BMW in St. Louis, Mo. I drove all the way from Cincinnati, OH to proudly give my business to Plaza BMW. I leased a 2014 black 535i. Every... read more

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Susan 
2 years ago

Great Cars I like going to BMW Northwest. When we look for a car, new or used they have a great selection of both. I can look with out being totally hassled and there is always someone to answer a question and help us when we are ready. 

Rob's profile image
Rob 
2 years ago

Friendly. Doesn't try to sell you things you don't need. 

Marie's profile image
Marie 
2 years ago

Valencia Bmw Has Very Poor Customer Service WARNING -DO NOT USE this dealership for service! My husband bought a certified pre-owned BMW from another dealer but decided to go to Valencia BMW for service because it was closer to home. The car had brand new tires but 2 months later, the computer indicated that the car had a flat tire so my husband took the car to Valencia BMW. They replaced the tire and my husband drove off but the computer still indicated that he had a flat tire. My husband immediately called the dealership t... read more

Theresa's profile image
Theresa 
2 years ago

A great place to buy a BMW I bought my first BMW here last summer. After a year I still love the car, but I've also been very happy with the service provided by Valencia BMW. Since this was my first BMW, I had some questions about the car after I took it home - especially with the many electronic gadgets in the dashboard. Their staff always took the time to answer my questions thoroughly. When I brought my car in for its scheduled maintenance, the service department had all the work finished on time. I would definitely recom... read more

Said's profile image
Said 
2 years ago

DO NOT GO HERE! DO NOT TAKE YOUR CAR FOR REPAIRS HERE!!!! 0 STARS. I brought my BMW for a check up, gear box made click noises 1, 2, and 3. I left my car there for 2-3 days. They told me they replaced the clutch, I said OK no prob. The noise disappeared for 2-3 days. I didn't take it back for awhile again he told me to wait 3000miles for the clutch to break in. I took it again for the same problem a second time, they said there is nothing wrong with my car, in fact they told me it is better than all the other BMW's of the sa... read more

Frequently asked questions about BMW of Waterbury

How is BMW of Waterbury rated?

BMW of Waterbury has a 4.7 star rating with 1,515 reviews. 

When is BMW of Waterbury open?

BMW of Waterbury is closed now. It will open tomorrow at 8:30 a.m. 

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