BMW of Spokane

Sue H 

on BBB

a year ago

I would not give them a 1. In Feb. 2024 I took my X5 in because the drive train icon went on. I waited 5 hours and they told me I needed anew engine because I went 750 miles over two services ago. I got a second opinion and they said it was the coils and spark plugs. They have changed service managers 3 times in the past year. I love the *** but after 15 years of driving one I wont buy another. 

Josh W 

on BBB

a year ago

This business would not even get one star from me. On 10/17/2023, I had sold them my *** that I had purchased from them. I owed a little bit more on my loan than what they offered and I paid the difference. At the time of this posting (11/3/2023) they have not submitted payment of $21,000 to my bank. They sold the car that they did not even have the title to because my bank still holds it. Meanwhile, I have to continue to make payments on a car that someone else owns. I have tried calling multiple times to get the issue reso... read more

FRANK R 

on BBB

a year ago

They took $2098 over a service back in July 2023 that they didnt perform and up to this day I havent got a refund. Its impossible to talk to someone who can take care of this on the phone. They always send you to voicemail. This is called theft. 

Jess K 

on BBB

2 years ago

******* in the service department is perverted, unprofessional and disgust***. On several different occasions he was loudly mak*** the most vile and graphic sexual Jokes about homosexuality and women. I felt uncomfortable and unsafe. He even had the lack of care to do this in front of my children. His jokes to his coworkers were in such bad taste that even his colleagues (who were all men) looked uncomfortable. His behavior is borderline sexual harassment and Im astonished they hired such a person. Not only that, his work is... read more

Scott V 

on BBB

2 years ago

If I could have given zero stars I would have.After multiple attempts on no resolution.We recently purchased a 2022 X3 from *** Spokane and with the recent snow I had a question about the tires and their performance in the Inland NW Climate/Snow. I noticed some slipping and wanted to confirm the tire type. **** confirmed they are ************************ and not good in the snow or to be used under 45 degrees. My issue is that in looking at the X3 we clearly communicated to **** our needs in regards to winter performance; go... read more

Ernest F 

on BBB

2 years ago

At 86 years of age I have owned my share of automobiles: Audi, Porsche and **** I bought my first *** from this dealer in 2013 and returned it because its features were misrepresented. I recently ordered a taillight replacement for my current **** I was to be called when the piece arrived and I was never called. When I-finally reached the person in the parts department after leaving several voice mails, he advised that the part was present and tried to switch me over to the service ***** to schedule a time for the service. H... read more

kathie w 

on BBB

3 years ago

BMW SUV's are extremely unsafe vehicles. Mine has abruptly stalled on two separate occasions, without warning, in heavy traffic, placing me and other drivers in extreme danger of collision. BMW of Spokane allegedly remedied the problem the first time. Four months later, the exact same event recurred - stalling on a heavily traffic highway, with no forewarning. BMW of Spokane claimed the incidents were two separate problems and completely different systems, but the warning lights and codes that appeared AFTER the engine failu... read more