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BMW of Ocala
- Car Dealers
- Ocala, FL
About this business
Location details
5145 Southwest College Road, Ocala, FL, 34474, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
***** this dealership AT ALL COSTS. They have the worst customer service *** ever experienced in 20 years. The incompetence is primarily due to a service manager named **** ******, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldnt get a wheel lock and hadnt even worked on my vehicle yet. Then I found out that they discovered ****** dollars worth of recall/defect damage an... read more
***** this dealership AT ALL COSTS. They have the worst customer service *** ever experienced in 20 years. The incompetence is primarily due to a service manager named **** ******, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldnt get a wheel lock and hadnt even worked on my vehicle yet. Then I found out that they discovered ****** dollars worth of recall/defect damage an... read more
The worst and unprofessional dealership ever. There is no customer service and the staff is disrespectful. If you have the chance to visit another dealership, do so. They are scamming people. What ***** is that they kiss your **** when your car is on lease and as soon as you purchase it everything goes out the ******* NOT WASTE YOUR TIME IN THIS DEALERSHIP
IT WAS THE WORST EXPERIENCE I HAVE EVER HAD. THEY KEPT MY CAR FOR AN ENTIRE MONTH . THEY WOULDNOT ANSWER THE PHONE. THEY LIE TO YOU. THEY DELIBERETLY MESSED MY CAR UP SO THAT I COULD BRING IT BACK TO THEM. THEY ARE HORRIBLE. I AM SO DISAPPOINTED.EVERYTHING WASWRONG O/WHEN I GOT MY CAR BACK AND I'M STILLHAVING PROBLEMS WITH MY CAR. I PLAN TO FILE A LAWSUIT .
Horrible they are sell used cars that are not serviced or inspected
I was scheduled to leave my vehicle to have 2 recalls taken care of at 9am and was told it would take 2 hours. No one ever called or updated me , I called 4 times and got transferred 3 times left multiple text and voicemails until it was 5pm and Im stuck with no car. Finally got a call at 5:40 they forgot about my car and would work on it the next day. So rude and lack of communication, poor service and an act of god to get one of the 60 people they have working to help. Never experienced such poor service when dealing with ... read more
I purchased 4 tires in BMW of Alexandria in 05/17/24 and told me had ****** road hazard warranty and 6 years w M warranty. On 05/10/25 I took my car to *** of ******* for break serviced and I told them to check my tires why Right back passenger tire was lower air. Technician told me Right back passenger tire had nail and lower tread, needed to replace will cost $396. I told them I changed 4 tires less than 1 year. And informed me to bring back to BMW of Alexandria dealer had them replace. On 05/11/25 The advisor named ******... read more
The service department is a Joke! I strongly recommend going to another service department. I came in for an oil change which I had an appointment for and it took them 3 1/2 hours, no one knew what was going on I honestly thought that they lost my car. Complete and utter disrespect for customers. I've purchased 7 vehicles from this particular dealership over the last four years and I guarantee you I will never be back. I will go to passport or somewhere else where they treat people professionally. I understand things happen ... read more
Business response:
Thank you for taking the time to share your feedback, *******. We're truly sorry to hear about the delays, lack of communication, and frustration you experienced during your visit. This is not the level of service or attentiveness we aim to provide, especially to a loyal guest like yourself. Your comments have been shared with our management team for immediate review. If youd be open to it, wed appreciate the opportunity to connect and address this directly please reach out to us at ************************************
On December 9, 2024, I visited BMW of Mountain View for a left front brake pad and disc replacement, along with a general inspection. However, the service team failed to properly secure the lug nuts, creating a serious safety hazard. On January 24, 2025, while returning to the dealership due to an impact sound and noticeable shaking from the left front, the wheel detached, causing my vehicle to crash onto the ground with loud noise and white smoke.After my car was towed to ***, they initially refused to take responsibility u... read more
Frequently asked questions about BMW of Ocala
How is BMW of Ocala rated?
BMW of Ocala has a 4.6 star rating with 1,349 reviews.
When is BMW of Ocala open?
BMW of Ocala is closed now. It will open at 9:00 a.m.
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