BMW of Louisville

Lauren T 

on BBB

10 months ago

FYI TO WOMEN WHO GET SERVICE AT BMW OF LOUISVILLE. My daughter and I went in to get a hose needed for our BMW and was charged double the price of the part. When we felt it was very high we had our parts guy call and get the price of the same part we just bought for $93.03 and he was told the part was $46 + tax. Immediately we called back to the service parts desk and demanded a refund and to be charged the correct amount. They issued the refund and charged the correct amount. So women know when you go in there, or any car pl... read more

Scott M 

on BBB

a year ago

Terrible buying and service experience. Bought a 2 year old used X5 from them. The sales woman was nice but the finance woman was terrible. I bought a permaplate protection plan because she said they would come to our house and fix any scratches, especially important since we have kids. After contacting permaplate they said this is not true and I should request my money back from the dealership. It only covers rust damage. Also bought a service plan because she said it's a white glove service where we are put in the front of... read more

Ebony B 

on BBB

a year ago

Purchased a used vehicle from here. 12 days later it was having problems. I was told everything would be fixed that was wrong. 14 days later it broke down again. Had to have it towed back to dealer this time. They kept the car for 2 weeks. Then I was told because I drove it 1,000 miles since purchase (not true) that I was responsible for $2300 in damages. No loaner, no truth. Make sure their vehicles are taken someplace else for inspection before purchasing. Driving a vehicle for 2 weeks shouldn’t cause excessive damage. The... read more

Jill 

on BBB

3 years ago

I love my BMW but I dread if I need to go to the BMW of Louisville maintenance area. I've had bad experiences in the past but this takes the cake! It took 21/2 weeks to repair what I told them was a wiring issue in my brake light. After one week and no contact I called. After leaving several messages to my rep. (at the time) he finally called to say it was the wiring. I waited another week and after zero contact, I called and left several messages. My last was to inform them that I didn't care if my car was repaired or not, ... read more

Dr Bob B 

on BBB

3 years ago

Signed a deposit for a vehicle (which they did NOT cash). Told it would be ready in 2 weeks. 4 weeks later I was told “4 more weeks.” 3 weeks later, it was 3 or 4 more weeks. The salesman NEVER returned my calls. Some days I called multiple times trying to get through. His office phone had no voice mail. His cell voice mailbox was always full. Messages left through other salesmen were never returned. The last day I was told the car on order was “almost” what I wanted. That day I called the next closest BMW dealer. They had a... read more

Jackie O. 

on BBB

4 years ago

GO TO ANY OTHER BMW dealer!!!! After verbally agreeing to a sale and taking a deposit as well as overnighting the contract, they sold the car promised to us to someone else. Even worse is their sales manager LIED and said that the car didn’t pass a safety inspection and described what couldn’t even be wrong with it (wrong engine and my husband is a nuclear engineer). All I can say is WOW you sure fulfilled the used car salesmen stigma! 

Iliany R 

on BBB

4 years ago

Worst dealership I have ever been to in my life. They were really quick to sell me a **** ***** ******** took about 3 hours to finalize everything, but they did not do the details or put gas on the vehicle I spent a week calling them an no one would ever call me back. After that just 1/2 week later the transmission fail, good thing I had warranty but they sold me a piece of junk and today my credit score went down 73 points because they have not paid my other loan for the ******** I had, they are telling me that the bank is ... read more

Richard R 

on BBB

5 years ago

My car was recently destroyed in an accident. I was tired, injured, and depressed when I walked into BMW of Louisville. I was immediately greeted by Sydney. He was professional, affable, low-pressure, and passionate about cars. He exudes that comfortable integrity that you rarely see in the Car Sales industry. I was only looking to buy used, but you could never have known that from the treatment I received from Sydney and the rest of the BMW of Louisville team. It is easy to treat a customer spending lots of money like they ... read more