BMW of Freehold

Alisha C 

on BBB

9 months ago

I paid my account in full closed it 6 months ago bought my car off lease. STILL shows I owe them like 1700 dollars it was apparently reported to the credit companys wrong and it has royally screwed my credit up. They refuse to do anything about it. They just want to try and push it off on to the credit companys. They havent tried to call me even though Ive called and ask to speak to management several times. They just act clueless. Im very surprised that *** lets this happen it shows How much they really value their customer... read more

Ryan B 

on BBB

9 months ago

*** of Elmhurst changed my oil last year. During this time, they installed the s**** crooked, and over tightened this, stripping the s**** ***** *******, the service advisor, admitted fault on *** of Elmhurst and said they were just waiting on approval to comp the repair. Now he is saying that "upper management" is saying no, because they cannot confirm they were the last people to work on it. With all the technology in these cars, I feel that you can tell. You and your company should do the right thing and fix your mistake. 

Dr Shar M 

on BBB

9 months ago

Elmhurst BMW has gone above and beyond, each and every time that I've taken my vehicle in for servicing, I've come to expect nothing less than exemplary service, and care for my vehicle.The Business Manager ******* Spinnata as well as Service Representative, **** *****; each deliver exceptional service, always!! They always manager to leave me feeling as though my concerns genuinely matter. And.., that is the greatest feelings anyone can give to their clients. I'm totally in awe of the exceptional levels of professionalism t... read more

Frances V 

on BBB

10 months ago

I have a letter going to corporate; your offices have diminished over the years; first you didnt send me my registration for a lease and I received a 80 fine by ***************. Second, you dont remove credit information after the six year statute of limitations for NJ and completely ignore official letters. It is time to move on after 20 years. You guys **** and got worse year after year. 

Frances V 

on BBB

10 months ago

I have a letter going to corporate; your offices have diminished over the years; first you didnt send me my registration for a lease and I received a 80 fine by ***************. Second, you dont remove credit information after the six year statute of limitations for NJ and completely ignore official letters. It is time to move on after 20 years. You guys **** and got worse year after year. 

Alex A 

on BBB

10 months ago

***** this dealership AT ALL COSTS. They have the worst customer service *** ever experienced in 20 years. The incompetence is primarily due to a service manager named **** ******, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldnt get a wheel lock and hadnt even worked on my vehicle yet. Then I found out that they discovered ****** dollars worth of recall/defect damage an... read more

Alex A 

on BBB

10 months ago

***** this dealership AT ALL COSTS. They have the worst customer service *** ever experienced in 20 years. The incompetence is primarily due to a service manager named **** ******, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldnt get a wheel lock and hadnt even worked on my vehicle yet. Then I found out that they discovered ****** dollars worth of recall/defect damage an... read more

Elie E 

on BBB

10 months ago

Worse company ever , they are stealing money from there consumer , the take your equity if your car is totaled or stolen . And even if your insurance covers there payoff , they still comes after you for your deductible and extra payment . Only company that does this , no other bank does this . They are stealing money and blaming it on there lease policy . Very low of them and they should be sued . 

Elie E 

on BBB

10 months ago

Worse company ever , they are stealing money from there consumer , the take your equity if your car is totaled or stolen . And even if your insurance covers there payoff , they still comes after you for your deductible and extra payment . Only company that does this , no other bank does this . They are stealing money and blaming it on there lease policy . Very low of them and they should be sued .