BMW of Florence

Wilma P. 

on Birdeye

19 hours ago

My son and I went to BMW of Owings Miils on the early morning of 10/15/2025 to inquire about a Maryland State Inspection. The service advisor we spoke to was John Walker. He was very impetuous and rude. He answered one of our questions with, "If it passes." I thought this was extremely presumptuous and condescending. Both my son and I were offended, and we left without an inspection or an appointment. The BMW dealership customer service experience in Maryland is leading to a loss of customer loyalty and a decline in reputati... read more

Wilma P. 

on Birdeye

21 hours ago

My son and I was in BMW of Towson on the early morning of 10/15/2025. This was our first visit to this location. We had questions about the Maryland State Inspection process. The service advisor who approached us was Christoper Everitt. He was so uninformed and unprofessional. He held us up for more than an hour going back and forward advising that he was asking questions (that he did not know the answers to) to the manager and the certified state inspector on staff. He would take one question at a time back to ask and at on... read more

Dustin T. 

on Birdeye

a month ago

After locating a Mini on the website that fit our needs or wants, we made contact online. The first person online to communicate with us was very nice. However, at no time, were we told that the used car lot division refuses to negotiate pricing on any vehicle. I used all of the documentation they provided online to value the vehicle and determined that they seem to always want the extreme highest end of the value range. We made an offer that was fair and they sent an email letting us know that we would in the end be paying ... read more

Dixsie N. 

on Birdeye

2 months ago

I recently purchased a vehicle from BMW of South Austin and was thoroughly impressed with the overall experience. The dealership itself is beautifully designed, and the atmosphere exudes a vibrant energy that made the entire visit feel exciting and memorable. Every team member I encountered was warm, courteous, and attentive, which contributed to a seamless and enjoyable process. I would especially like to commend Christophe Joly for his exceptional service. He demonstrated a high level of professionalism, product knowledge... read more

Elaine Whitton D. 

on Birdeye

2 months ago

Jay Hoff was my sales expert, and it was a great experience. He took care of every detail. I bought the car without a trip to the dealer, and he made sure that was not necessary. Contact Jay if you want a smooth, fair deal. He responded to every txext, call and email.  

Robert E. 

on Birdeye

4 months ago

I purchased a used Honda Accord from Valley BMW about a month and a half ago. There was a tear in the leather on the door card in the backseat passenger side. When brought up, I was initially told that it could and would be fixed since BMW has the "Best Leather Fixers for these $100k+ cars" according to my salesperson. Each visit they became more hesitant in saying it could be fixed. I was told I'd be contacted about an appointment to take the car in to get it checked out and fixed but was never contacted. I re-contacted the... read more

Robert E. 

on Birdeye

4 months ago

I purchased a used Honda Accord from Valley BMW about a month and a half ago. There was a tear in the leather on the door card in the backseat passenger side. When brought up, I was initially told that it could and would be fixed since BMW has the "Best Leather Fixers for these $100k+ cars" according to my salesperson. Each visit they became more hesitant in saying it could be fixed. I was told I'd be contacted about an appointment to take the car in to get it checked out and fixed but was never contacted. I re-contacted the... read more

D S H. 

on Birdeye

8 months ago

Kendall Tate - the representative who gave me total attention on the purchase of my new BMW. Kendall went above and certainly beyond his duties to make sure I was totally satisfied. This young man was respectful and helpful in every way possible. He is knowledgeable and polite. Thank you, Kendall, for all you did to assist me in the purchase of my 2025 BMW X1. Ms. Hull  

scott M. 

on Birdeye

9 months ago

Great up to the point of delivery. Took my money and left me hanging. Dealer did not get me a permanent tag even though they charged me for it. Called both salesman Jumicael and finance mgr John numerous times with no return call. Extremely disappointed!