BMW of Columbia Service Center

Keisha Perry 

on Google

a day ago

Shameful Service at BMW of Columbia May 29, 2025– Completely Unprofessional and Dishonest My experience with BMW of Columbia on Killian Road was appalling and disgraceful—especially coming from a brand that prides itself on luxury and performance. The service department, specifically Edmund (Service Advisor), along with General Manager Sam Reynolds, completely failed in every aspect of professional customer care and automotive service. On May 29, 2025, I brought my BMW in for what should have been a straightforward service r... read more

Anthony Bryant 

on Google

a month ago

I recently had an outstanding experience at the BMW dealership on Killian Road. I was having some issues with my vehicle, and from start to finish, the entire team—Sam (General Manager), Ken (Shop Foreman), Mark (Assistant Manager), and Edwin (Service Manager)—demonstrated exceptional professionalism, respect, and genuine care for my automotive needs. I’ve been bringing my car to this dealership for nearly 10 years, and this visit truly reminded me why. I felt seen, heard, and valued as a customer. Thank you all for your con... read more

Jacob Gardner 

on Google

11 months ago

Worst experience I’ve ever had with these people. Nobody over there has a clue what is going on and they will never call you back. The “assistance managers”never call you back after you leave a complaint. Such an easy way to deal with inquiring customers! Just ignore them. Incompetent to the fullest. I will never bring my car here for service or buy another BMW period. Go somewhere else. 

philip herterick 

on Google

a year ago

I was extremely disappointed with BMW Columbia Service. I had an issue with my 528, apparent cylinder misfiring. I called to discuss with an advisor. Several messages were left including 2 for the service manager. Not one return phone call. It is apparent that either they are far too busy or don’t care about their clients. I ended up finding a local service center to discuss my issue with the car and ultimately do the repair. The company I did business with was very professional and answered all my questions. Can’t say the s... read more

Diamond Pearson 

on Google

a year ago

I purchased my vehicle from this Dealership over two years ago and since I started having my vehicle serviced here. I’ve had issue after issue arise. My last service they forgot to put coolant in my vehicle and tried to insinuate I had a leak when I knew for sure I didn’t. Drove 45 miles to Columbia for them to confirm that there was in fact no leak. now 1000 miles into my 10k mile oil change I now have a light advising me I need engine oil. I’m beginning to think they do nothing but take your money at this location because ... read more