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Bluestar Pet Hospital & Grooming
- Veterinarians
- St Johns, FL
About this business
Location details
2851 County Rd 210, #119, St Johns, FL, 32259, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Terrible, really went downhill in the past year. They find so many ways to separate customers from their wallet that it’s almost impressive.
I went once and they so much money for service and medication my dog dont need and he won’t release my dog till he get paid a lots of money and he made me sign one year agreement to get a little discount on the bill and I never went there again but he still charge me every month for service I didn’t do and he sent me to collection and when I call them they said they will take me off the customer list but they still send that my dog due for check up and it’s all about money Now he said I owe for service my dog didn’t get and ... read more
Business response:
Thank you for taking the time to leave us a review. We apologize for any miscommunication, however, at the time of visit, you choose to sign up for a 1-year wellness plan contract. Your pet received services upfront and we allowed for payments to be made on those services, for which you signed a contract for. We reached out to you multiple times in an attempt to discuss this matter before sending the account to collections, however, you never reached back out to us to resolve this matter. Unfortunately, we cannot provide fre... read more
Horrible! No compassion, heartless owners Money hungry. They want to do unnecessary testing and medication or put to sleep. No in between. They treated us like we are bandit. Go ahead and pay first then we will start euthanize process. 5 years with wellness plan for 2 dogs and my credit card on file, plus 1800$ in 5 months! Way to go Blue Star!! I just feel bad for Doctor Gillan such a great vet unfortunately works there.
Business response:
Thank you for leaving us a review. We apologize for the miscommunication that may have occurred here. We strive to provide the best quality of patient care and client service. Unfortunately, we were unable to waive wellness plan payments as we are not a charity or a nonprofit business. If you have comments or concerns, please call our office and we will be happy to do our best to resolve any issues.
I want to start by saying that we have had no issues with the doctors at Blue Star. With that being said... the front office staff is a reflection of the doctors and I am very disappointed in our recent treatment. Our dog is epileptic and is on five pills per day. This is a lot to manage. Blue Star is aware of her condition and has treated her since we brought her home. We had her biannual bloodwork appt scheduled for Friday but were running low on one of her pills. I called at 8 am on Wednesday to have them call in pills to... read more
Business response:
Thank you for taking the time to write a review. We are truly sorry you feel this way. Unfortunately any controlled substance requires a doctor approval, as they are federally controlled by the US DEA. We always inform our clients to call and request refills on these medications early (before they have only 1-2 doses left, which had previously been discussed with you many times) as when the doctor comes in, there are other pets that they are seeing, emergencies that come in, surgical procedures that need to be performed, etc... read more
Recommendedthis clinic is the BEST vet ever. period. i have actually been to all the locations (dependent upon availability and hours). this location (gratefully) was open sunday. i got a dog that apparently had been having upper respiratory issues well before acquiring him. he has now been in this clinic for approximately five days all day getting medicine and fluids on IV. also, we had to take home some medications. we will have future visits to continue to monitor him as he is only about 12 weeks old. (they also took very good of my... read more
Business response:
Thank you so much! We will share this with the entire team to let them know to keep up the amazing work.
Dr. Gutta took great care of our sweet lexy when she was sick and we are forever grateful. Thank you Dr. Gutta!
I am so embarrassed. This job is terrible. The first time I brought him I asked for a summer cut and or trim and he came back looking like he barely got anything so I made sure this time I said something, well I guess this is what I get.. LOOK at this job on his head and ears... and they just shaved him raw... I cannot believe I paid for this AND tipped. Grooming is not this places specialty... #Maltese
Business response:
Thank you for taking the time to leave a review. Bluestar Pet Hospital & Grooming is committed to providing the best Veterinarian care. We strive to achieve 100% client satisfaction, in the event we fall short on that accountability we do our best to remedy the situation promptly and learn from the incident. Please feel free to contact our office manager to discuss your experience or if we can be of any assistance.
Do not use their grooming service if you care about how your dog looks. Their groomer butchered our dog! After I dropped our dog off, I called to make sure they knew what to do. When I went to pick him up, he didn’t even look like my dog. I am so upset and no one at the office cared. They are going to refund us, but they passed the blame around and did not apologize or care that they shaved my dog!!!! Before and after picture.
Business response:
Thank you for providing your feedback. Bluestar Pet Hospital & Grooming is committed to providing the best Veterinarian care. We always discuss grooming procedure with the pet owner before moving forward with any procedure. Meanwhile, we welcome the opportunity for direct, private communication with you. Please contact our office manager if we can be of any assistance.
I have been taking my Shiba here for the last 4 years and recently our new puppy. There has been zero turn over so we get to see the same wonderful people who really know and care about my fur babies. I couldn't recommend them more and trust no one else! They are an amazing team!
Frequently asked questions about Bluestar Pet Hospital & Grooming
How is Bluestar Pet Hospital & Grooming rated?
Bluestar Pet Hospital & Grooming has a 4.3 star rating with 300 reviews.
When is Bluestar Pet Hospital & Grooming open?
Bluestar Pet Hospital & Grooming is open now. It will close at 6:00 p.m.
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