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Bluefin Payment Systems
- Business Services
- Atlanta, GA
About this business
Location details
8200 Roberts Drive #400, Suite 400, Atlanta, GA, 30350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have extremely inflated rates. They also have different terms depending on how you enroll and will try to lock you into extensive contracts with termination fees. I tried to get them to adjust my rates once I realized that they were far more expensive than other providers. No response. When I tried to close my account, they made it very difficult. They said I had to fill out account closure forms, but wouldn’t send them to me for weeks so that they could keep billing me for that time. After I filled out the paperwork an... read more
As a loyal customer of BlueFin, I was shocked by their recent decision to implement a 1% volume fee on all accounts. This unexpected change resulted in a $9,000 withdrawal from my account over three months, far exceeding my usual $200 monthly expenditure. Despite attempts to seek clarification and resolution from their customer service team, I was met with vague responses and no satisfactory explanation. BlueFin's lack of transparency and disregard for customer concerns has left me feeling undervalued and disappointed. I can... read more
We have been using Bluefin, through Patron Manager, for the past two months. It is remarkably easy, secure, and very quick. Payments are made directly into our bank account within forty eight hours of the transaction, the fees are very comparable to what we've been paying, and customer satisfaction is at an all time high. We recommend it to anyone.
We have been trying to switch to Bluefin for our business, terrible customer service. Sales people have not returned calls, this has created a problem for us as it comes after we switched to a new software that needs it. Before you switch software, make sure supporting companies are any good.
Do not use Bluefin for payment processing. Bluefin acquired the payment processor who handled my authorize.net account for years without a problem. As a result, the authorize.net gateway stopped working. Authorize.net explained that the problem could only be resolved by bluefin. The hold times for technical support are over an hour. Their excuse is that they are backed up. After finally getting through to Bluefin, a month ago, I was told that they would correct the problem. It is still not fixed and my site shopping cart s... read more
Frequently asked questions about Bluefin Payment Systems
How is Bluefin Payment Systems rated?
Bluefin Payment Systems has a 3.3 star rating with 72 reviews.
When is Bluefin Payment Systems open?
Bluefin Payment Systems is closed now. It will open tomorrow at 9:00 a.m.
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