This profile has been claimed by the business owner or representative.
Bluefin Payment Systems
- Business Services
- Atlanta, GA
About this business
Bluefin is a payment security company that provides the leading security platform supporting payment gateways, processors and independent software vendors (ISV’s) in 29 countries. Bluefin’s secure payment platform is key to a holistic approach to data security. Designed to omplement EMV and tokenization, Bluefin’s PCI-validated Point to Point Encryption (P2PE) solutions provide a solid security defense against current and future ata breaches. Bluefin supports point of sale solutions for retail, mobile, call... read more
Location details
8200 Roberts Drive #400, Suite 400, Atlanta, GA, 30350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a loyal customer of BlueFin, I was shocked by their recent decision to implement a 1% volume fee on all accounts. This unexpected change resulted in a $9,000 withdrawal from my account over three months, far exceeding my usual $200 monthly expenditure. Despite attempts to seek clarification and resolution from their customer service team, I was met with vague responses and no satisfactory explanation. BlueFin's lack of transparency and disregard for customer concerns has left me feeling undervalued and disappointed. I can... read more
Horrible company. Gave them business' for 8 years without a $1 chargeback. Suddenly start holding funds on pretext of unauthorized charges. Even after submitting documentation now calling patients with Health protected questions on the treatment.Which is a HIPPA Violation.Will be losing my business soon.We are a healthcare practice with excellent track record with no chrage backs ever.They still treat you like a thief and hold your funds and embarrass you in front of your patients/customers. Jaime Sullivan Manager Merchant O... read more
We have been using Bluefin, through Patron Manager, for the past two months. It is remarkably easy, secure, and very quick. Payments are made directly into our bank account within forty eight hours of the transaction, the fees are very comparable to what we've been paying, and customer satisfaction is at an all time high. We recommend it to anyone.
Do not use Bluefin for payment processing. Bluefin acquired the payment processor who handled my authorize.net account for years without a problem. As a result, the authorize.net gateway stopped working. Authorize.net explained that the problem could only be resolved by bluefin. The hold times for technical support are over an hour. Their excuse is that they are backed up. After finally getting through to Bluefin, a month ago, I was told that they would correct the problem. It is still not fixed and my site shopping cart s... read more
I have only recently signed up with Bluefin and have had a billing issue from the start. I have spent numerous hours on the phone to get this corrected only to find my service terminated. According to them, I didn't handle it. I don't know what more I could do but to call them each and every month since this started? Not one person ever followed up with me to handle the issue, but every time I had a customer service case opened, it was closed within a few days, leading me to believe that the issue was handled. Am I still wa... read more
Frequently asked questions about Bluefin Payment Systems
How is Bluefin Payment Systems rated?
Bluefin Payment Systems has a 3.3 star rating with 70 reviews.
When is Bluefin Payment Systems open?
Bluefin Payment Systems is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com