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Blue Ruby Jewellery
- Consumer Goods
- Burnaby, BC
About this business
Location details
4700 Kingsway, Burnaby, BC, V5H 4M1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I walked in to buy a necklace. I was quoted $250 for the chain and pendant, then they tried to charge me an additional $65 once I got to the till "for the chain".
My wife purchased a necklace for me three weeks ago, but it has not yet been worn. On boxing day weekend (today), we noticed the price had been reduced and decided to request a price adjustment so we could shop for additional items in-store. To our dismay, we discovered that your store does not offer price adjustments, and refunds are issued only as store credit on a gift card. To top it off, the gift card cannot be used online - W T F ???? Angela rudely attempt to explain that it takes time for the funds to transfer onto th... read more
Purchased a necklace earlier this year and they were so helpful. Unfortunately the chain snapped so I brought it back, and Angela was extremely happy to help to exchange the broken necklace for a new one without me having an account or receipt. I highly recommend coming here for a loved one’s gift. 🙏
I'm a fan of Blue Ruby products, but my recent visit to this Metrotown location was disappointing due to poor customer service. Despite attempting to seek assistance, employees seemed uninterested and engrossed in personal conversations. When I requested help, Shalom's demeanor was unfriendly and unhelpful. Her poker face and lack of enthusiasm made me feel unwelcome. Unfortunately, this experience has deterred me from returning to this location.
We went in the store yesterday and 3 sales associates were working. I requested help, Shalom came but she made us feel uncomfortable. Horrible customer service. I hope whoever is planning to go to Blue ruby read the reviews, the customer service is atrocious . To that girl your attitude needs to be fixated by head office, they should check their sales and figure it out why people aren’t buying . I would give zero stars if I could.
Frequently asked questions about Blue Ruby Jewellery
How is Blue Ruby Jewellery rated?
Blue Ruby Jewellery has a 4.1 star rating with 414 reviews.
When is Blue Ruby Jewellery open?
Blue Ruby Jewellery is closed now. It will open at 10:00 a.m.
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