This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Blue Nile
- Consumer Goods
- San Jose, CA
About this business
Location details
2855 Stevens Creek Blvd, San Jose, CA, 95050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Excellent experience E2E, We went to the santa clara store in Valley fair mall, met Virendra Shah, amazing gentleman and true professional, helped us get the right engagement ring and helped delivered 1 day before he promised. He called everyday to provide an update!
Worst staff ever. Some people cant even speak english and the rest are not al all helpful. They don't know how to speak with a customer. I felt even the staff at Costco would be more helpful to run this shop!! They were completely unhelpful, dismissive, and talked with a shocking level of disrespect. I expected professionalism and courtesy but was met with rude behavior and zero willingness to assist. So I simply went online for our diamond shopping.
We just walked in and browsing at 6pm today. We said we do not have appointment and the clerk said we can walk in but no one can serve us, we accepted. The Indian middle age male clerk is like we are going to steal his stuff. We just simply looked at the phone and he said no photo. Excuse me? Those rings are shown online. I have no idea what the hell is he thinking. If you do not accept walk in, just say you do not. But allows us in and treat us like thieves?
Amazing experience at Blue Nile! Dhwani and Virendra helped us find the perfect wedding ring with their expert knowledge. They guided us through the 4Cs and let us try out different options to see what looked best. Their personal care and support made the entire process stress-free and enjoyable. Highly recommend Blue Nile for jewelry and genuine customer service. Thank you Dhwani and Virendra for helping us find something so special!
The rings are nice online but don’t expect a traditional appointment experience. We went to blue Nile in person to see a few specific rings. They have an extremely limited selection and were not very knowledgeable and plainly unhelpful. Went to a few other stores in this mall and had a laughably better experience. Great if you want something affordable online but don’t expect much from an appointment!
Frequently asked questions about Blue Nile
How is Blue Nile rated?
Blue Nile has a 4.3 star rating with 527 reviews.
When is Blue Nile open?
Blue Nile is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com