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Blue Nile
- Consumer Goods
- San Jose, CA
About this business
Location details
2855 Stevens Creek Blvd, San Jose, CA, 95050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Very positive experience and an approachable sales team. Definitely recommend!
They verbally said they have a gap/down time/canceled appointment but will not show a patron their production without getting personal data. They stated showing are by appointment only (in a shopping mall - Valley Fair: Westfield). In this competitive market and this era of data scam, they were clueless in customer service. Unfortunately, the nice one (1of3) was helping another customer. I got the bad 2of3
Excellent experience E2E, We went to the santa clara store in Valley fair mall, met Virendra Shah, amazing gentleman and true professional, helped us get the right engagement ring and helped delivered 1 day before he promised. He called everyday to provide an update!
Worst staff ever. Some people cant even speak english and the rest are not al all helpful. They don't know how to speak with a customer. I felt even the staff at Costco would be more helpful to run this shop!! They were completely unhelpful, dismissive, and talked with a shocking level of disrespect. I expected professionalism and courtesy but was met with rude behavior and zero willingness to assist. So I simply went online for our diamond shopping.
We just walked in and browsing at 6pm today. We said we do not have appointment and the clerk said we can walk in but no one can serve us, we accepted. The Indian middle age male clerk is like we are going to steal his stuff. We just simply looked at the phone and he said no photo. Excuse me? Those rings are shown online. I have no idea what the hell is he thinking. If you do not accept walk in, just say you do not. But allows us in and treat us like thieves?
Frequently asked questions about Blue Nile
How is Blue Nile rated?
Blue Nile has a 4.3 star rating with 529 reviews.
When is Blue Nile open?
Blue Nile is closed now. It will open at 10:00 a.m.
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