This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Blue Force Gear
- Manufacturing
- Pooler, GA
About this business
Blue Force Gear HQ with the all new Always Better Store. The Always Better Store is open to everyone 9 - 8 daily. The Always Better Store stocks the entire BFG product line along with a wide range of other manufactures and products for all of your training and tactical needs. Come see us today!
Location details
166 Pine Barren Rd, Ste 110, Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently had an issue with one of Blue Force Gear's slings. I contacted them and requested a refund or replacement. I received an automated response stating that a representative would contact me shortly. Soon after the auto email a representative asked me for pictures of the issue, so I followed up with pictures and another description of the issue. I followed up multiple times, but never received a response from ***. I then spoke with a different *** representative, who emailed me asking for more pictures. I sent those s... read more
Business response:
Good afternoon, ******,We want to thank you again for bringing this matter to our attention and we truly appreciate the chance to make it right! We hope after speaking with our Customer Success Representative that we were able to provide the customer service you expected and should always receive. To publicly address the complaint, our standard procedure for returns isn't set up to accommodate purchases made outside of Blue Force Gear. Since the sling was bought through a dealer, we needed to implement a different method to ... read more
I recently had an issue with one of Blue Force Gear's slings. I contacted them and requested a refund or replacement. I received an automated response stating that a representative would contact me shortly. Soon after the auto email a representative asked me for pictures of the issue, so I followed up with pictures and another description of the issue. I followed up multiple times, but never received a response from ***. I then spoke with a different *** representative, who emailed me asking for more pictures. I sent those s... read more
I purchased a custom ******* Sling in May 2024. Shipping was only slightly delayed and their email correspondence throughout the sales process was plentiful. I received the sling and immediately noticed it was not as I had ordered. The pull tab was OD Green and not Ranger Green as I specified so no color match with back section webbing which was also Ranger Green.For the front section I chose Black webbing. I noticed that they used a thicker and wider webbing for the front section. So in total the sling looked like 2 differe... read more
Business response:
****************, Thank you so much for bringing this to our attention. Ive spoken to our customer service team, and no one has received your emails requesting the reason for the refund. The only thing that was received was the refund request and because the request was for a custom sling it was automatically denied. One of our reps has reached out to you directly via email so that we can get you the correct sling free of charge. We will also gladly refund you and allow you to keep the sling that was sewn with the incorrect ... read more
I placed an order on 11/14/22 for 2 items from BFG. While I was looking forward to utilizing them, I never had the opportunity due to the complete incompetence of this company. On 3 separate occasions I contacted them, once by email, twice by phone, each 1 week apart. Each time I was told some variation of my item was on back order and would be shipped out to me as soon as possible. The company's website says nothing about items being back ordered or out of stock and their FAQs state most orders are shipped within 2-7 days o... read more
Frequently asked questions about Blue Force Gear
How is Blue Force Gear rated?
Blue Force Gear has a 3.3 star rating with 67 reviews.
When is Blue Force Gear open?
Blue Force Gear is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com