Blue Federal Credit Union - 7th Avenue

Halee G 

on BBB

3 years ago

I’ve been a member of BFCU for years and I’ve always had an amazing experience with them. A few weeks ago I had a scam happen to me. I called Blues support line right away and was told by two different reps that since the charges were still pending there was nothing they could do and to call back once the charges were approved. After five days, the charges went through and I called Blues support line like instructed by the two reps I spoke with. I was told by THIS rep that since the charges were now approved there was nothin... read more

Cathy H 

on BBB

4 years ago

Worse Credit Union/Bank I have every dealt with. Had my car financed with them and they could not correctly apply my Principle Only monthly payment correctly...they kept applying it to interest of all things!!! Went over and over it with them and I tried sending it in everyway they said to and still it was done wrong. The last time they refused to go back and correct the error!!! I changed Credit Unions! Don't go with them is all I can say! Customer Service is awful and they sure aren't looking out for the customer. 

Cathy H 

on BBB

4 years ago

Worse Credit Union/Bank I have every dealt with. Had my car financed with them and they could not correctly apply my Principle Only monthly payment correctly...they kept applying it to interest of all things!!! Went over and over it with them and I tried sending it in everyway they said to and still it was done wrong. The last time they refused to go back and correct the error!!! I changed Credit Unions! Don't go with them is all I can say! Customer Service is awful and they sure aren't looking out for the customer. 

Guillermo N 

on BBB

4 years ago

Poor customer service. I refinance a car with them. And they refused to give me a title for my car So I can not even trade it in on new car. No one has returned my calls or emails on this matter. 

Guillermo N 

on BBB

4 years ago

Poor customer service. I refinance a car with them. And they refused to give me a title for my car So I can not even trade it in on new car. No one has returned my calls or emails on this matter. 

John R. 

on BBB

4 years ago

Horrible experience, very difficult to do anything with... they'll say one thing and do something else. Do yourself a favor go somewhere else, even if they are offer a higher APR because you'll wish you had later. Made a payment which came out of my bank on the 28th and they took until the 2nd of the following month to post on their end. Didn't even try to fix the situation at all and my credit suffered because they can't do their job in a timely fashion? Their automated teller is joke and I tried 3 time to pay my loan earli... read more

John R. 

on BBB

4 years ago

Horrible experience, very difficult to do anything with... they'll say one thing and do something else. Do yourself a favor go somewhere else, even if they are offer a higher APR because you'll wish you had later. Made a payment which came out of my bank on the 28th and they took until the 2nd of the following month to post on their end. Didn't even try to fix the situation at all and my credit suffered because they can't do their job in a timely fashion? Their automated teller is joke and I tried 3 time to pay my loan earli... read more

John T 

on BBB

4 years ago

Terrible experience!! I purchased two vehicles through Blue Federal CU (******** S550 & *** GLS550) and it took them 4 months to get our title correct. We are now going through the same process on our other vehicle. They tell you one thing and do another and don't really care about the troubles and time it takes. You have to hold there hand to get anything done right. We worked with the branch in Vista Ridge and Lafayette. From the branch managers and on down are just terrible. Stay away from Blue Federal CU! 

John T 

on BBB

4 years ago

Terrible experience!! I purchased two vehicles through Blue Federal CU (******** S550 & *** GLS550) and it took them 4 months to get our title correct. We are now going through the same process on our other vehicle. They tell you one thing and do another and don't really care about the troubles and time it takes. You have to hold there hand to get anything done right. We worked with the branch in Vista Ridge and Lafayette. From the branch managers and on down are just terrible. Stay away from Blue Federal CU!