This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Blue Federal Credit Union - 7th Avenue
- Credit Unions
- Cheyenne, WY
About this business
Location details
114 E 7th Ave, Cheyenne, WY, 82001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad customer service, tried to skip a payment because Covid hit my family disturbing our finances and the company didn’t care at all they just told me the repercussions of not making a payment when I just wanted a little help. From a former business owner you need to take personal interest and a possible resolution with a loyal customer mostly when I have made all my payments on time to blue federal. I recommend not going through this credit union, lack of understanding from customers situations that keep the business runnin... read more
Business response:
Hello Mr. B**** , thank you for your recent feedback. We are sorry about this frustrating situation with processing a skip. This is certainly not the experience we strive for our members to have. Based on the verbiage in your review we were not able to service a skip payment for your account. However, we do have additional avenues for assistance. We are confident a staff member from our Member Solutions department can assist with this scenario and are happy to have a conversation. If you wish to discuss in further detail ple... read more
They are holding our money hostage! I over paid off a loan; was lied to that the refund check was mailed out on 1/10/22. When we talked to Alexis to find out where our money was and why we were lied to she was very condescending and stated the check was never mailed to us but would be in the mail tomorrow. The worst customer service we have ever experienced and they have stolen our money!
They are holding our money hostage! I over paid off a loan; was lied to that the refund check was mailed out on 1/10/22. When we talked to Alexis to find out where our money was and why we were lied to she was very condescending and stated the check was never mailed to us but would be in the mail tomorrow. The worst customer service we have ever experienced and they have stolen our money!
I’ve been a member of BFCU for years and I’ve always had an amazing experience with them. A few weeks ago I had a scam happen to me. I called Blues support line right away and was told by two different reps that since the charges were still pending there was nothing they could do and to call back once the charges were approved. After five days, the charges went through and I called Blues support line like instructed by the two reps I spoke with. I was told by THIS rep that since the charges were now approved there was nothin... read more
Business response:
Hello Halee, We are disappointed to hear that you have had challenges with the dispute process here at Blue. We strive for our member to have seamless experiences; we were able to review the situation and appreciate you expressing your frustrations. Unfortunately, the reason we were discussing debit card information was in relation to the specific dispute topic. If you would like further explanation as to the problem resolution of this situation. Please feel free to connect with the Member Experience team at ****************... read more
I’ve been a member of BFCU for years and I’ve always had an amazing experience with them. A few weeks ago I had a scam happen to me. I called Blues support line right away and was told by two different reps that since the charges were still pending there was nothing they could do and to call back once the charges were approved. After five days, the charges went through and I called Blues support line like instructed by the two reps I spoke with. I was told by THIS rep that since the charges were now approved there was nothin... read more
Worse Credit Union/Bank I have every dealt with. Had my car financed with them and they could not correctly apply my Principle Only monthly payment correctly...they kept applying it to interest of all things!!! Went over and over it with them and I tried sending it in everyway they said to and still it was done wrong. The last time they refused to go back and correct the error!!! I changed Credit Unions! Don't go with them is all I can say! Customer Service is awful and they sure aren't looking out for the customer.
Worse Credit Union/Bank I have every dealt with. Had my car financed with them and they could not correctly apply my Principle Only monthly payment correctly...they kept applying it to interest of all things!!! Went over and over it with them and I tried sending it in everyway they said to and still it was done wrong. The last time they refused to go back and correct the error!!! I changed Credit Unions! Don't go with them is all I can say! Customer Service is awful and they sure aren't looking out for the customer.
Poor customer service. I refinance a car with them. And they refused to give me a title for my car So I can not even trade it in on new car. No one has returned my calls or emails on this matter.
Business response:
Hello Guillermo, we are disappointed to hear that you had challenges with your title. This is certainly not the experience we strive for our members to have. We have worked to find a solution to your problem and have attempted to reach you to confirm your satisfaction. If we can be of further assistance please e-mail us at **************************************. You may also log in to your online banking to send us a secure message or visit our website (bluefcu.com) to start a live chat between 9am-4pm (MT) Monday through Fr... read more
Poor customer service. I refinance a car with them. And they refused to give me a title for my car So I can not even trade it in on new car. No one has returned my calls or emails on this matter.
Frequently asked questions about Blue Federal Credit Union - 7th Avenue
How is Blue Federal Credit Union - 7th Avenue rated?
Blue Federal Credit Union - 7th Avenue has a 2.5 star rating with 165 reviews.
When is Blue Federal Credit Union - 7th Avenue open?
Blue Federal Credit Union - 7th Avenue is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com