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Blue Federal Credit Union - 7th Avenue
- Credit Unions
- Cheyenne, WY
About this business
Location details
114 E 7th Ave, Cheyenne, WY, 82001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolute joke of a business. I want to pay off my vehicle and there is virtually no way to do it on their site. Their website is so confusing, like they’re intentionally trying to keep you from paying off your loan so they can make more money. Linking accounts is so cumbersome, it’s like their website was made in 1990 and never got updated. I spent half an hour just trying to figure out how I can make a lump sum payment on my loan, which I never found. If you care about making payments online and having an easy payment exper... read more
Absolute joke of a business. I want to pay off my vehicle and there is virtually no way to do it on their site. Their website is so confusing, like they’re intentionally trying to keep you from paying off your loan so they can make more money. Linking accounts is so cumbersome, it’s like their website was made in 1990 and never got updated. I spent half an hour just trying to figure out how I can make a lump sum payment on my loan, which I never found. If you care about making payments online and having an easy payment exper... read more
Business response:
Hello Radhe, thank you for your recent feedback. We are sorry that you had trouble making a payment on our website. We certainly strive for a better experience for our members and appreciate you taking the time to make us aware of your concerns. We have provided these details to our digital team but would like to learn more as we seek to improve and better serve as your life-long champion. Please email our Member Experience team at **************************************, and we will contact you for any additional details you... read more
They are the worst don’t do business with these people. They repossessed my car and then told me I had to pay the whole balance off they would not let me pay the back balance. Don’t do business with them.
Business response:
Hello Shay, we are disappointed to hear that you had challenges working with our Member Solutions team over the repossession of a vehicle. This is certainly not the experience we strive for our members to have. From our records we have attempted to find a solution to your problem and have reached out to you to discuss any further details. If we can be of further assistance please e-mail our team at ***************************or give us a ************.
They are the worst don’t do business with these people. They repossessed my car and then told me I had to pay the whole balance off they would not let me pay the back balance. Don’t do business with them.
Business response:
Hello Shay, we are disappointed to hear that you had challenges working with our Member Solutions team over the repossession of a vehicle. This is certainly not the experience we strive for our members to have. From our records we have attempted to find a solution to your problem and have reached out to you to discuss any further details. If we can be of further assistance please e-mail our team at ***************************or give us a ************.
Bad customer service, tried to skip a payment because Covid hit my family disturbing our finances and the company didn’t care at all they just told me the repercussions of not making a payment when I just wanted a little help. From a former business owner you need to take personal interest and a possible resolution with a loyal customer mostly when I have made all my payments on time to blue federal. I recommend not going through this credit union, lack of understanding from customers situations that keep the business runnin... read more
Business response:
Hello Mr. B**** , thank you for your recent feedback. We are sorry about this frustrating situation with processing a skip. This is certainly not the experience we strive for our members to have. Based on the verbiage in your review we were not able to service a skip payment for your account. However, we do have additional avenues for assistance. We are confident a staff member from our Member Solutions department can assist with this scenario and are happy to have a conversation. If you wish to discuss in further detail ple... read more
Bad customer service, tried to skip a payment because Covid hit my family disturbing our finances and the company didn’t care at all they just told me the repercussions of not making a payment when I just wanted a little help. From a former business owner you need to take personal interest and a possible resolution with a loyal customer mostly when I have made all my payments on time to blue federal. I recommend not going through this credit union, lack of understanding from customers situations that keep the business runnin... read more
Business response:
Hello Mr. B**** , thank you for your recent feedback. We are sorry about this frustrating situation with processing a skip. This is certainly not the experience we strive for our members to have. Based on the verbiage in your review we were not able to service a skip payment for your account. However, we do have additional avenues for assistance. We are confident a staff member from our Member Solutions department can assist with this scenario and are happy to have a conversation. If you wish to discuss in further detail ple... read more
They are holding our money hostage! I over paid off a loan; was lied to that the refund check was mailed out on 1/10/22. When we talked to Alexis to find out where our money was and why we were lied to she was very condescending and stated the check was never mailed to us but would be in the mail tomorrow. The worst customer service we have ever experienced and they have stolen our money!
They are holding our money hostage! I over paid off a loan; was lied to that the refund check was mailed out on 1/10/22. When we talked to Alexis to find out where our money was and why we were lied to she was very condescending and stated the check was never mailed to us but would be in the mail tomorrow. The worst customer service we have ever experienced and they have stolen our money!
I’ve been a member of BFCU for years and I’ve always had an amazing experience with them. A few weeks ago I had a scam happen to me. I called Blues support line right away and was told by two different reps that since the charges were still pending there was nothing they could do and to call back once the charges were approved. After five days, the charges went through and I called Blues support line like instructed by the two reps I spoke with. I was told by THIS rep that since the charges were now approved there was nothin... read more
Business response:
Hello Halee, We are disappointed to hear that you have had challenges with the dispute process here at Blue. We strive for our member to have seamless experiences; we were able to review the situation and appreciate you expressing your frustrations. Unfortunately, the reason we were discussing debit card information was in relation to the specific dispute topic. If you would like further explanation as to the problem resolution of this situation. Please feel free to connect with the Member Experience team at ****************... read more
Frequently asked questions about Blue Federal Credit Union - 7th Avenue
How is Blue Federal Credit Union - 7th Avenue rated?
Blue Federal Credit Union - 7th Avenue has a 2.5 star rating with 161 reviews.
When is Blue Federal Credit Union - 7th Avenue open?
Blue Federal Credit Union - 7th Avenue is closed now. It will open at 9:00 a.m.
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