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Blue Federal Credit Union - 7th Avenue
- Credit Unions
- Cheyenne, WY
About this business
Location details
114 E 7th Ave, Cheyenne, WY, 82001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This institution looks bright and shiny from the outside ... but inside it's anything but. We've had several direct deposits stop working because Blue changed the last 3 numbers to the wrong account. I went without my paycheck for almost a month while they tried to figure out what happened. When they finally figured it out they didn't apologize or ask if there had been any financial hardship due to their mistake ... nothing. They are out to appear "trendy" and "new" but they are only looking out for themselves.
DO NOT bank with this institution. It is easily one of the worst credit unions out there to deal with. Quite literally everything is outsourced making you sign up to some outside agency to either transfer your own money or to even just pay a bill.If you want to wire transfer money, which should be normal for a credit union, you either have to sign up for another service, or pay $30 to have the money transferred.They have "convenience" fees for things that are less convenient for the user.. makes little to no sense.They have ... read more
Business response:
Hi [reviewer name], were sorry to hear that you had a frustrating experience, and we appreciate your candid review. We strive to be the life-long champion of our members, and wed like to learn more about your experience. Please send us an email at ************************************** and a team member from our staff will be in contact to discuss your concerns. Thank you.
DO NOT bank with this institution. It is easily one of the worst credit unions out there to deal with. Quite literally everything is outsourced making you sign up to some outside agency to either transfer your own money or to even just pay a bill.If you want to wire transfer money, which should be normal for a credit union, you either have to sign up for another service, or pay $30 to have the money transferred.They have "convenience" fees for things that are less convenient for the user.. makes little to no sense.They have ... read more
Business response:
Hi [reviewer name], were sorry to hear that you had a frustrating experience, and we appreciate your candid review. We strive to be the life-long champion of our members, and wed like to learn more about your experience. Please send us an email at ************************************** and a team member from our staff will be in contact to discuss your concerns. Thank you.
The worst credit Union to ever use for a car loan. You cant set up automatic payments online or on the app. If you call their automated line they charge you a convenience fee of ten dollars to make an online payment. How is it a **** convenience to have to call to make a dang payment. Unless you have a bank account with them you can not make or set up payments online. This is just a credit Union run by scammers. Avoid them, dont do any kind of banking with them. They only using you to make money or take whatever you financed... read more
Business response:
Hi *****, were sorry to hear that you had a frustrating experience, and we appreciate your review. We strive to be the life-long champion of our members and would welcome the opportunity to speak with you further over our payment options that do not involve a fee. Please send us an email at ************************************** and a team member from our experience department will reach out to you. Thank you.
The worst credit Union to ever use for a car loan. You cant set up automatic payments online or on the app. If you call their automated line they charge you a convenience fee of ten dollars to make an online payment. How is it a **** convenience to have to call to make a dang payment. Unless you have a bank account with them you can not make or set up payments online. This is just a credit Union run by scammers. Avoid them, dont do any kind of banking with them. They only using you to make money or take whatever you financed... read more
Business response:
Hi *****, were sorry to hear that you had a frustrating experience, and we appreciate your review. We strive to be the life-long champion of our members and would welcome the opportunity to speak with you further over our payment options that do not involve a fee. Please send us an email at ************************************** and a team member from our experience department will reach out to you. Thank you.
I paid my vehicle off in Oct.2022 and have been told Blue CU is waiting on the state of California DMV to send out a paper title to Blue for my vehicle DMV has issued a change in title and will not let me register my vehicle, DMV says Blue CU has NOT released interest electronically in their system. I've been reaching out to Blue and have gotten little response. Frustrated.
I paid my vehicle off in Oct.2022 and have been told Blue CU is waiting on the state of California DMV to send out a paper title to Blue for my vehicle DMV has issued a change in title and will not let me register my vehicle, DMV says Blue CU has NOT released interest electronically in their system. I've been reaching out to Blue and have gotten little response. Frustrated.
Business response:
Dear ********************,We appreciate your willingness to share your personal experience with ** and the opportunity to address the details of your review, as it provides valuable insights and opportunities for improvement.Leadership within our ***************** was able to review your feedback and have made contact with your local *** to address your concerns. We are currently awaiting to hear back from the *** for next steps. Should you have any further questions and would like to speak directly with a member from our **... read more
5/5. Talked w/ Cory S @ their HQ Call Center in Cheyenne, WY and was very knowledgeable in helping me with what I needed. This was my first time having a loan through them despite living in Casper, WY. I didn't receive anything in the mail from them regarding my account but this stuff can happen a lot and is not always the fault of the credit union (such as the documents, moving up in the envelope, cutting information off and the **** system kicking it out.). Seeing all these bad reviews gave me bad feeling of doing my loan ... read more
Business response:
Hi Billy, thank you for sharing your recent feedback with us. We're so glad to hear that you had a wonderful experience with Cory. We appreciate your membership at Blue Federal Credit Union all the way out in Casper! We are proud to serve members all across the country, and Wyoming!
5/5. Talked w/ Cory S @ their HQ Call Center in Cheyenne, WY and was very knowledgeable in helping me with what I needed. This was my first time having a loan through them despite living in Casper, WY. I didn't receive anything in the mail from them regarding my account but this stuff can happen a lot and is not always the fault of the credit union (such as the documents, moving up in the envelope, cutting information off and the **** system kicking it out.). Seeing all these bad reviews gave me bad feeling of doing my loan ... read more
Business response:
Hi Billy, thank you for sharing your recent feedback with us. We're so glad to hear that you had a wonderful experience with Cory. We appreciate your membership at Blue Federal Credit Union all the way out in Casper! We are proud to serve members all across the country, and Wyoming!
Frequently asked questions about Blue Federal Credit Union - 7th Avenue
How is Blue Federal Credit Union - 7th Avenue rated?
Blue Federal Credit Union - 7th Avenue has a 2.5 star rating with 161 reviews.
When is Blue Federal Credit Union - 7th Avenue open?
Blue Federal Credit Union - 7th Avenue is closed now. It will open at 9:00 a.m.
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