Chris Rogers on Merchant Circle
11 years ago
05/17/2010, 17:21 PM
I am absolutely dumfounded at the terrible customer service provided by whomever answered the phone in this shop when I called at approximately 10 AM, with the sole purpose of informing them that the flowers delivered to my elderly mother for Mother's Day lasted less than 4 days. The woman was rude, condescending, accused me of calling with an agenda, and gave a litany of excuses that began even before I finished explaining the purpose of my call, indicating clearly that she was already aware at the time of delivery that the flowers were in poor condition and would not last. She said that "everybody knows" (not true) that it was 100 degrees in Phoenix that day and that tulips do not deal well with heat. Said that my elderly mother (who I explained suffers from dementia) should have called to complain ... there's more but I'm running out of space. Tho previously a repeat customer, will never order from here again. Horrible service & attitude!