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15802 Brook Rd, Lansing, MI, 48906, United States
Get directionsI called Bill after my AC went out around 10 p.m. Friday night. I waited until Saturday afternoon/evening to reach out. When I finally got him on the phone, he was at the grocery store and was distracted by another conversation. I understand people are busy, so I didn’t make an issue of it. He repeatedly told me there would be a $40 charge to come out and look at the AC, which I was completely fine with. He asked for my address and directions, and I provided them. When he arrived, he seemed rushed and was a little rude, but ... read more
I really appreciate Bill. I was able to get on his schedule, his diagnose fee was just $30 which he rolled into his repair cost, and he was done with the repair in minimal time. He didn’t try to upsell me or bullshit me. Since I paid cash for the part at the supplier with Bill, Bill did not get any markup on the part and maybe that wasn’t fair to him. Overall Bill seemed to be knowledgeable, trustworthy, efficient, and affordable. I had H@g@r Fox come out and quote the same repair. It was $1,200 just for the part (for sale o... read more
Great service and quality of work.
I had the most disappointing experience with this HVAC company, Bill specifically. My heat went out, so I called them for help. The technician arrived, diagnosed the issue, and quoted me $600 for a simple repair, assuring me he could fix it the same day. However, he left without providing any information other than the price and told me to confirm with my landlord. When I called back to give the go-ahead, the technician demanded the model number of the furnace. I couldn't find it right away, and instead of offering to help o... read more
Bill's After Hours Heating & Cooling has a 1 star rating with 1 review.
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