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Bill Gray's
- Restaurants
- Brighton, NY
About this business
Location details
1225 Jefferson Rd, Brighton, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely love the food! The place is clean and the staff is friendly.
Business response:
Thank you for taking the time to leave us your great review Melanie!
Only person in line. Order my food. Ask why it cost $25 for two burgers and a drink when I had a buy one get one coupon. They charged me for something I didn't order. Had to refund my credit card. Then waited a half hour. My buzzer didn't go off so I walked up to the counter to see it had been sitting on the counter getting cold. Two other people after me had to ask where their food was too, just to find out it had been sitting on the counter as well.
Really good cheeseburger and special sauce. Onion rings were crispy and tasty. Food came out quickly and was hot. Followed up with ice cream which is a bonus and very good. Love this place.
Business response:
Thank you for taking the time to leave us your great review Ronald!
Business response:
Thank you Vicki!
From what I could tell, the same oil used for the fish is also used for the fries; neither should be used for the other. Several hours later, I realized I should not have eaten there. For the price, I could have had better food elsewhere.
Business response:
We are very sorry to hear that we dropped the ball on your last visit to our restaurant. We do in fact use different deep fryers for our fish/fries/sides. Thank you for bringing to our attention that there is a breakdown in communication somewhere in our process of procedure. We will be looking into what may have happened on your last visit so we can prevent it from happening again. We hope that we will have the opportunity to make it up to you and provide you with a better experience in the future.
Business response:
Thank you for taking the time to leave us your great review Kevin!
worst plate ive ever had, hot sauce had chunks of burnt to a crisp old hamburgers in it. went to the bathroom about 10 times after eating it, threw over half of it in the trash were it belonged. so gross, will never go back to this location!!!
Business response:
Hi Ryan, we are ashamed that you felt this way after visiting our restaurant. Please accept our sincere apologies as this is not how we want our customers to feel when they leave our restaurant. We will be looking into our training process and what our quality needs to be going forward so that our customers do not leave our restaurant feeling this way. We are very sorry and we hope that in time you will be able to forgive us for letting you down and we can have the opportunity to make it up to you with the service you deserv... read more
Great people. Great food. Very clean and friendly. Would recommend everyone try it out.
Business response:
Thank you for leaving us your great review Dave!
I had a very long wait and they put orders ahead of me while I sat and watch people come and go. I finally had to get up and ask them where with my food I've been sitting here for a while with my grandson. They said they were sorry and it's coming right up. But I still ended up waiting another 10 minutes.
Frequently asked questions about Bill Gray's
How is Bill Gray's rated?
Bill Gray's has a 4.1 star rating with 1,227 reviews.
When is Bill Gray's open?
Bill Gray's is closed now. It will open at 9:00 a.m.
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