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BIG W Hurstville
- Department Stores
- Hurstville, NSW
About this business
Location details
Corner of Cross Street and, Park Rd, Hurstville NSW 2220, Australia, Hurstville, NSW, 2220, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a strange and unpleasant experience at Hurstville Big W today. I had just arrived at the toy aisle with my 3-year-old son when a staff member walked past and abruptly told me not to leave anything on the floor because they had just fixed the aisle. We hadn’t even touched anything yet. When I questioned her, she repeated the warning in a rude tone. I replied back as if it’s my job to fix, then she even got irritated and left. I felt like I was being blamed for something I didn’t do. She kept circling the aisle until we le... read more
They have no customer service, these two ladies at the back of the store in the changing rooms, one with glasses wearing red shirt, and another wearing a black shirt Filipino looking woman, literally harrased me( I am a minor) and they told me to pick and up and fold up the clothes and do it for them( which is their job) I’m not trying to be mean but I always clean up after I use a change room, and not only that but I had left two pieces of clothing on the chair. Very disrespectful, talked shit about me, I apologised yet the... read more
Disappointed with the Customer Service I visited the store today around 6:50 PM to return a heater under your change of mind policy. However, the guy wearing glasses refused to process the return, stating that it had already been opened. I'm confused by this, as it’s unrealistic to expect someone to return a product without first opening it to inspect or test it. Your policy clearly mentions that change-of-mind returns are accepted, and this experience felt dismissive and unhelpful.
More checkout staff needed. Long queues and only self service open. Half of self service machines were waiting for staff member to fix various problem.
Frequently asked questions about BIG W Hurstville
How is BIG W Hurstville rated?
BIG W Hurstville has a 4.1 star rating with 1,590 reviews.
When is BIG W Hurstville open?
BIG W Hurstville is open now. It will close at 6:00 p.m.
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