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Big Max USA Inc
- Golf Cart Dealers
- Tacoma, WA
About this business
Location details
7431 South Madison Street, Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great product, great features, great material! Will buy this brand again!
I would like to publicly thank Mike M at Big Max USA who took care into looking into my issue on a hybrid lite golf bag that I purchased from Amazon. The legs weren’t extending properly and was tipping over quite frequently. Despite my attempt to fix it following mfr guidelines, I reached out to Mike M for support and through his strong customer service skills to patiently listen to my concerns, he addressed the issue to my satisfaction. I’m awaiting a replacement bag and hope that it meets my expectations. I’ll write an upd... read more
Cart is fine but service is nonexistent. No reply to two emails on a warranty claim, and the phone number doesn't let you leave a message and instead tells you to send them an email (which based on my experience will not be replied to).
Ordered a push cart. There was no email confirmation at the time of ordering, and my 2 follow up emails never received a response. The cart arrived in a week so that was a pleasant surprise. There is no phone number either. This seems to be the US operation of a German company and is simply poorly run. Their general excuse is "we're so busy and that our customer service person is out sick". Based on other reviewers with similar experiences, seems like this is the norm for the most expensive push cart on the market. Their war... read more
Ordered a cart about a month ago. Received an email with a tracking number that didn't work, but also the email said the item would ship within 48 hours. About a week later I sent an email to check for status on the item. They sent me a new tracking number saying the item was already delivered. I've been working from and was at home at the time noted in the delivery. I've sent Big Max about 4 emails in the past couple of weeks saying I didn't receive my item and I haven't heard anything back. If you want one of their product... read more
Frequently asked questions about Big Max USA Inc
How is Big Max USA Inc rated?
Big Max USA Inc has a 3.7 star rating with 15 reviews.
When is Big Max USA Inc open?
Big Max USA Inc is open now. It will close at 5:00 p.m.
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