Big Island European Auto Works

Aaron B 

on Google

2 months ago

Way overpriced. After replacing parts, they’ll claim your car has a “new problem” just to charge another diagnostic fee. It’s a common trick, your car doesn’t actually need another diagnosis. 

Number One 

on Google

2 months ago

Funny how they charge so much for a diagnosis but can’t figure out a thing. Just confident incompetence. 

Megan 

on Google

2 months ago

I chose this place based on their initial friendliness over the phone. Kelly, who sounded super sweet and reassuring at first, changed her tone completely once my car was in. The communication became vague and dismissive. They charged far more than expected, didn’t fully resolve the issue, and avoided taking responsibility when I followed up. Not the professional service I was promised. Charm fades quickly here, all talk, no results. 

Stephen Lee 

on Google

3 months ago

Brought my car in for a simple brake check. Was told I’d get a call by noon - nothing. I called at 3pm, they hadn’t even looked at it. Closed on weekends. Next Monday they claimed I needed a full brake system replacement, quoting over $2,000. I asked for a breakdown, got attitude instead. Took it elsewhere for a second opinion: turns out I only needed new pads, under $300. Wasted 4 days and got treated like I was the problem for asking questions. Zero transparency, zero respect. They act like they’re doing you a favor by eve... read more

Scott R 

on Google

3 months ago

Had my rotors and brakes done Friday , Nice shop and doggie , Everyone I came into contact with from getting sizing for brakes to confirmation of order and scheduling service was fantastic .