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Big D Pools
- Contractors
- Dallas, TX
About this business
Location details
2720 Royal Ln #220, Dallas, TX, 75229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Dustin and Big D pools built my pool and "finished" in September 2023. They were supposed to put the alarms in my home to have my pool inspected in July 2024 one year after the pool was done at the same time fix the auto fill that never worked. It is November 2025 and there are still no alarms and my pool hasn't been inspected... plus auto fill isn't working and my pool is constantly draining water. I have called and texted many many times too many to count and cannot get a response from anyone. I'm not sure if they are out ... read more
Dustin has every excuse in the book to not perform work in a timely and suitable manner. He rarely picks up the phone and will text he will call you back (never does). You constantly have to contact him and then pray one of his workers shows up. After shotcrete applied, it took 7 months to complete my pool! His workers just disappeared! Additionally, I have had warranty issues since my pool was constructed by him, well over a year now, without any resolution (light doesn't work, filter nosel broken, etc.) . Loud and noticeab... read more
Dustin was sick, he got back to me and made everything right. Had used in the past with great service. Dustin is back and so is the service.
Took deposit 6 months ago to get us on the schedule. He will not call us back and has not refunded the deposit.
Finally, a pool contractor that actually knows what they are talking about...thank you for being honest and direct about recommendations, materials, and what can and cannot be accomplished. The soil we have here ensures constant challenges with swimming pools, and a company that knows how to cope with that in the best way possible is invaluable. Thank you for being willing to do the small repairs as well, not just focusing on the big ticket renovations and then running away like most pool contractors in the area.
Frequently asked questions about Big D Pools
How is Big D Pools rated?
Big D Pools has a 4.6 star rating with 151 reviews.
When is Big D Pools open?
Big D Pools is closed now. It will open tomorrow at 12:00 a.m.
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