Bickford Senior Living

Laurie Wiseman 

on Google

5 months ago

Just.Don’t. High turnover. Lack of ongoing communication. Difficulty in paying. Understaffed to meet the individual needs. Concerns with hygiene/smell, etc. I’m a patient person & I’m not saying there aren’t some who work very hard at their jobs, but after 10 weeks at this facility, we are over it! Frustrations abound! 

Kristen 

on Google

6 months ago

I would wait until they have staffing issues and care figured out. Negligence happening in many areas(housekeeping, personal care, safety, communication, etc) not just with my family member but others as well. There are a few staff members that truly care and make an effort whom we appreciate immensely but unfortunately they are outnumbered at the moment. This has been happening on and off for the last few years.The cost of care has increased by $2500(without change of mental status/needs) yet care supplied has decreased dra... read more

KIMBERLY 

on Google

8 months ago

Your response to this review is automated your not even addressing the issues, you send out automated replies, get with the program.Please reconsider Bickford Assisting Living as your future home. Good management comes with positive outcomes in this case not so much. Bickford residents should be treated with the utmost care the facility can offer, they should know and feel they are a priority, staff should always be available at all hours, meals should be distributed equally and not be short or run out. Assisting living is p... read more

Anonymous 

on Google

8 months ago

Your response to this review is automated your not even addressing the issues, you send out automated replies, get with the program.Please reconsider Bickford Assisting Living as your future home. Good management comes with positive outcomes in this case not so much. Bickford residents should be treated with the utmost care the facility can offer, they should know and feel they are a priority, staff should always be available at all hours, meals should be distributed equally and not be short or run out. Assisting living is p... read more

Michael Cartwright 

on Google

9 months ago

We personally did not have a good experience at all. I agree with everything Kimberly wrote!!!! I realize just before I lost my dad 8 weeks ago that a new director was hired so I hope and pray she can turn things around and hire and train staff properly. I feel sad and sick when I think we were misled and didn’t get the care we were promised.